Senior Product Manager

Description

Location: London, UK (Hybrid: 3 days in office)

Desirable:

• A track record of measurably reducing cost to serve or improving CSAT through product-led change, ideally within financial services or another regulated consumer industry.

• Have consolidated multiple internal or client-facing tools into a single, simplified product suite in a previous role.

• Have deployed AI or automation across a service journey — chatbot, agent-assist, or workflow automation — with demonstrable impact on resolution time or contact volume.

• Have built self-service products that measurably reduced inbound contact into a support or CX function.

The Perks:

• Competitive salary

• Flexible Benefits Package on top of your salary (12%)

• Private medical cover for you and your family

• Life insurance

• Contribution to gym memberships

• 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total

• The option to buy or sell holiday days.

• Unlimited access to the LinkedIn Learning Platform

• A comprehensive global and local onboarding process

• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture

• Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents

• Option to participate and create ESG initiatives based on IG Brighter Future Fund

Discovery and delivery

• Run discovery that goes beyond what customers say — understand the motivations, friction points, and habits that drive or block investing behaviour.

• Use AI tools actively across your workflow: synthesising research, generating prototypes, accelerating delivery, and surfacing insights faster.

• Partner with engineering and design to scope, prioritise, and ship with quality and pace.

• Define success metrics and iterate relentlessly based on evidence.

Cross-functional leadership

• Influence stakeholders across product, engineering, legal, compliance, marketing, and senior leadership — you drive alignment up, down, and across the organisation.

• Navigate regulatory requirements and translate compliance constraints into seamless customer experiences.

• Work comfortably with APIs, backend infrastructure, and platform integrations.

• Mentor and raise the bar for PMs around you.

Product strategy and roadmap

• Own the product vision and multi-quarter roadmap for your vertical, aligned to IG's commercial objectives — not just contributing to it, but setting it.

• Determine which problems are worth solving and why, before any solution work begins.

• Make strategic build vs buy vs partner decisions grounded in customer needs, commercial viability, and technical feasibility.

• Drive competitive intelligence and translate market insights into differentiated propositions.

What You'll Need:Essential:

• Significant experience of shipping products in fintech, financial services, or another regulated industry, ideally in servicing, operations, or CX-adjacent tooling.

• Proven ability to own and drive product strategy across a broad, multi-system product surface — not just roadmap input, but vision setting and direction.

• Deep curiosity about client and agent behaviour — you understand what drives someone to contact support, what resolves it quickly, and what would have prevented it in the first place.

• AI-native working style: you already use AI tools (LLMs, prototyping tools, research synthesis, workflow automation) to move faster and think better.

• Comfortable with ambiguity — you can define the problem when the brief doesn't exist yet.

• Obsession with customer experience — you sweat the details that make journeys feel effortless.

• Regulatory intuition — you can navigate compliance without it becoming a blocker to great UX.

• Evidence and data-driven — you define metrics, run experiments, and make calls based on what works.

• Strong stakeholder management — you influence without authority and drive alignment across complex organisations.