Service Engineer

Description

As a Service Engineer, you will play a critical role in ensuring the reliability, safety, and performance of industrial refrigeration systems. This is a hands‑on, customer‑facing role where your technical expertise directly contributes to operational excellence, energy efficiency, and long‑term customer success.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Bachelor’s Degree in Mechanical Engineering or equivalent technical discipline.

• Minimum 3 years of relevant working experience, ideally as a Service Engineer.

• Strong hands-on experience in commissioning, troubleshooting, maintenance, and repair activities.

• Prior experience in handling and operating compressors or fast‑rotating equipment is required.

• High attention to detail, strong sense of responsibility, and commitment to quality and safety.

• Proficient in Microsoft Office and experience with SAP / Axapta / CRM systems.

• Good working proficiency in spoken and written English and Filipino.

• Strong customer focus with an empathetic, service-oriented mindset.

• Patient, dependable, and able to work effectively in a team environment.

• Strong safety awareness and high ethical standards.

• Technically inclined with solid problem-solving abilities and commercial awareness.

• Willing and able to travel frequently and work off-hours as required.

Your responsibilities and tasks

• Execute on-site service activities including maintenance, troubleshooting, repairs, installation supervision, and commissioning of refrigeration systems.

• Complete assigned jobs with high quality, safety compliance, and within agreed timelines.

• Provide installation and commissioning support, ensuring systems operate efficiently and reliably.

• Prepare Hazard and Risk Assessments and ensure strict adherence to customer and company SOPs.

• Conduct site inspections and audits related to safety, process performance, reliability, and energy efficiency.

• Identify improvement opportunities and execute system modifications and upgrades, such as:Control system upgradesInstallation of VSDsHeat exchanger integrationCapacity expansions and optimization

• Control system upgrades

• Installation of VSDs

• Heat exchanger integration

• Capacity expansions and optimization

• Collaborate with factory-level 2nd line support teams for advanced troubleshooting and commissioning solutions.

• Perform on-site troubleshooting with remote technical support when required.

• Prepare accurate and comprehensive service reports in a timely manner.

• Deliver customer training on equipment operation and basic maintenance practices.

• Actively promote the company’s products, services, and upgrade solutions during customer engagements.

• Support Service Sales by providing technical clarifications and spare parts recommendations (e.g. compressors, pumps, air coolers, condensers, valves).

• Contribute positively to individual, service, and country performance targets.

• Collaborate with the Sales team on equipment audits at customer sites to identify and generate new business opportunities.

• Perform other related tasks as assigned by the Line Manager.