Service Support, Back Office
Vietnam, Polska
Key offer highlights
Min. 2 years of experience
Tools: Excel, ERP/SAP systems
Full-time
Description
We are looking for a detail-oriented and customer-focused Service Support Executive (Back Office) to support our sales and service operations. This role plays a critical part in ensuring smooth order processing, accurate documentation, and seamless coordination between customers and internal teams. The ideal candidate is highly organized, proactive, and capable of managing multiple tasks in a fast-paced environment.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Your profile and qualifications
Minimum 2 years of experience in Sales Administration, Customer Service, Service Support, or a related role.
Experience working in an engineering, industrial, manufacturing, or technical business environment is preferred.
Strong attention to detail, accuracy, and accountability in handling documentation and processes.
Proven ability to prioritize tasks and manage multiple responsibilities effectively.
Customer-oriented mindset with excellent problem-solving skills.
Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
Familiarity with ERP and CRM systems; SAP knowledge is an advantage.
Strong verbal and written communication skills in English and Vietnamese.
Excellent organizational, coordination, and interpersonal skills.
Proactive, detail-oriented, and able to work independently as well as collaboratively within a team.
Positive attitude with a strong commitment to customer satisfaction and operational excellence.
Your responsibilities and tasks
Prepare and process sales quotations, proposals, and contracts.
Maintain and update customer records and sales data in CRM and ERP systems (e.g., SAP).
Track and follow up on sales orders, delivery schedules, and invoicing.
Act as a liaison between customers and internal departments (logistics, finance, service).
Respond to customer inquiries and provide timely updates on order status.
Ensure all sales documentation is complete, accurate, and properly filed.
Generate regular sales reports and assist in sales forecasting and budgeting.
Coordinate with various departments to ensure seamless operations.
Support the sales team with travel arrangements, meeting coordination, and event planning.
Assist in organizing customer visits, product demos, and exhibitions.
Other tasks assigned by Line Manager