Service Support - Commercial Service
Indonesia, Polska
Description
We are looking for a Service Support to ensure smooth planning and execution of service activities and administrative works between customers and field engineers. This role focuses on coordination, documentation, and customer communication to support efficient service delivery.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Your profile and qualifications
Bachelor’s degree in any field/secretariat/hospitality
Hold a strong value of integrity, honesty, reliability and accountability
fresh graduates are welcome to apply or having 1-5 years of experience in administrative, coordination, or service support roles
Fresh graduates with strong organizational skills are encouraged to apply
Good working proficiency in English (written and verbal)
Experience supporting field engineers or technical service teams
Exposure to industrial, engineering, or service-based environments
Basic understanding of service operations or maintenance workflows
Your responsibilities and tasks
Coordinate and schedule site visits, maintenance, and repair activities
Arrange travel and accommodation for service engineers
Track job progress and follow up on delays with internal teams
Maintain accurate service records, job logs, and reports
Update and monitor Field Service Management (FSM) systems
Act as the first point of contact for customer inquiries (non-technical)
Log service requests and provide status updates to customers
Track and report on service performance metrics (KPIs)
Support general administration, documentation, and compliance tasks
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with data entry, reporting, and tracking tools
Familiarity with service coordination systems / FSM tools is a plus
Ability to manage multiple schedules and workflows simultaneously