Software System Support IRC296662

Description

Our client is a top healthcare device manufacturer from USA and Europe, aimed to innovate and rock the market. The project represents a big system including integration between the embedded device, mobile application, and web services, and because of this, we are focusing a lot on the security aspects of the embedded system. The project is very structured and process driven and it is considered as technical excellence so we are paying huge attention to the technical challenge motivation of our team members.

Skills

• Defect Management

• Log Analysis

• RCA (5 Why

• Testing

About GlobalLogic

• GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

What we offer

• Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

• Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

• DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

• Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

• Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

• Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

Experience

• 3-5 years

Requirements

• Ability to communicate technical information effectively

• Strong interpersonal skills to collaborate with cross-functional teams

• Excellent problem-solving skills and the ability to identify and resolve issues effectively

• Basic understanding and experience in domains such as embedded / cloud / mobile / data

• Minimum 1 year of experience in system testing

• 1 year of experience in defect analysis and its RCA using logs

• Experience in tools such as: Citrix, Sharepoint, Jira, Confluence, Salesforce, Spotfire

• Understanding of cloud services

• Experience working in healthcare or any regulated domain like aviation, pharma etc.

• Nice to have:

• Experience working with Insulin pump device or any medical device will be preferred

• Experience in med-tech domain with Class B/C devices

Job responsibilities

• Analyze project documentation and requirements.

• Log triage, investigation of failures in the field, root cause analysis, and participating in solution planning efforts.

• Prepare reports and participate in team status meetings.

• Works as technical customer support agent via Salesforce or program meetings

• Acts as liaison between post market and internal teams

• Identify, report, and track product defects until resolution, discovered during testing or user usage, and provide updates on issue status during management meetings

• Communicate with customers on status calls and discuss technical aspects of working scope.