Spare Parts Sales Specialist
Finland, Polska
Key offer highlights
Tools: Excel, ERP/SAP systems
Tools: CRM
Full-time
Description
Would you like to play an important role in supporting customers throughout their journey – from inquiries and orders to after-sales support? By joining GEA Finland in Helsinki, you will become part of a close-knit team enjoying a great team spirit and flexible working hours. The team consists of approximately 12 colleagues. Together, we support customers and work to deliver a high level of service through collaboration and effective communication. At GEA, we provide cutting-edge equipment and project solutions for the food, beverage, and pharmaceutical industries. With 18,000+ employees in more than 60 countries, we specialize in sustainable, efficient solutions that optimize production and reduce environmental impact.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Your profile and qualifications
Experience working with SAP and CRM systems.
Good knowledge of the Microsoft Office package.
Technical knowledge, preferably within hygienic valves and pumps.
Experience working with customer support.
Your responsibilities and tasks
Process incoming inquiries and orders and issue order confirmations.
Support customers with technical questions in collaboration with factory experts.
Manage warranty claims and customer complaint resolution processes.
Coordinate service activities and arrange field service visits.
Ensure high customer satisfaction through effective communication and timely follow-up.
Monitor and analyze relevant performance metrics and provide regular updates to management.