Technical Service Support Engineer

Description

Technical Service Support Engineer Solids Belgium | Pharma & Industrial Equipment Are you the technical expert who enjoys solving complex customer challenges? Do you have a passion for technology, customer support, and problem-solving? Would you like to work in an international environment where you support leading pharmaceutical and industrial customers throughout the lifecycle of their equipment? Join our newly established Technical Service Support team and help customers maximize the performance, reliability, and uptime of their installations. In this role, you will combine technical expertise, customer interaction, and commercial awareness to deliver high-quality service solutions

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• A Bachelor's or master’s degree in mechanical, electrical, process engineering, or a related technical discipline.

• Hands-on technical knowledge of pharmaceutical OSD equipment.

• Strong analytical and problem-solving skills.

• Experience working with Microsoft Office and modern digital tools, including AI-supported solutions.

• Excellent communication skills and the ability to work effectively with customers and international stakeholders.

• The ability to interpret technical documentation such as drawings, schematics, specifications, and P&IDs.

• Experience in spare parts, service operations, installed-base management, or after-sales support is considered an advantage.

• Excellent command of the Dutch and English language, both verbally and in writing.

• A competitive salary package including, meal vouchers, group insurance, health insurance, etc.

• 20 vacation days + 12 ADV days (40 hours working week)

• An international work environment and opportunity to work with top pharma customers.

• Working from home is possible 2 days per week based on full time employment.

• GEA will invest in your personal development and support internal as well as external training programs for your further development. Possibility to grow and develop into other roles at GEA.

• Ability to work in an environment where innovation and change is part of the everyday culture.

Your responsibilities and tasks

• Support Service Account Managers and regional teams with technical expertise during the sales process.

• Identify and recommend the correct spare parts based on customer requirements and equipment configurations.

• Develop spare parts packages, service documentation, and maintenance plans.

• Provide remote technical support and troubleshooting to customers and field service engineers worldwide.

• Prepare technical proposals for equipment upgrades and modifications

• Contribute to technical training programs for customers and colleagues.

• Support the resolution of complaints, claims, and technical issues in collaboration with internal experts.