Vehicle Service Consultant (f / m/d) | Professionals
Beograd, RS
Key offer highlights
Employment: contract
Full-time
Description
Are you ready for the next step in your career and like the idea of joining a fast-paced, dynamic and international company? Be part of our team and shape with your experience and ideas the future for sustainable success of the company. What we offer: Multinational environment and cultureAttractive salary and bonus systemMeal- and transportation allowance defined by the lawMinimum 20 days of annual leavePossibility for additional trainings and development24/7 accident insurancePrivate employee health packageSocializing with colleagues through various team building activities Apply now!
Company
Porsche Inter Auto S d.o.o.
Contract
Unlimited
Department
Car dealership and Workshop/ repair
Skills
Customer Service
Communication Skills
Sense of Responsibility
Shift
Full-time
Experience
Professionals
Qualification requirements
Education: Minimum secondary education qualification (Level IV).
Technical Knowledge: Basic understanding of vehicle systems and components.
Language Skills: Basic knowledge of English and/or German.
Computer Skills: Proficiency in MS Office applications, including Word and Excel.
Driving Licence: Valid Category B driving licence.
Competencies: Strong teamwork skills, perseverance, and the ability to work effectively under pressure.
Possible Tasks within this Role
Appointment Scheduling: Scheduling service appointments and welcoming customers upon arrival.
Customer Consulting: Providing comprehensive customer advice regarding vehicle maintenance and repair services in accordance with all service process requirements.
Work Order Management: Opening repair orders and monitoring the repair process while maintaining regular communication with customers.
Documentation: Completing and verifying all required documentation before handing the vehicle back to the customer.
Vehicle Handover: Delivering the vehicle to the customer and explaining the completed work.
Complaint Handling: Resolving customer complaints and ensuring a high level of customer satisfaction.