Incident Coordinator - Summer Trainee

About Nokia

• Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

• Our recruitment process

• We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

• If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

• The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Wymagania

• Active student status

• Very good English, both spoken and written

• Willingness to work full-time during the summertime

• A genuine passion for technology and a strong desire to learn and grow in the field of technical support, demonstrating a proactive and enthusiastic approach to knowledge acquisition and continuous improvement

• Proficiency in Microsoft Office (MS Excel and MS PowerPoint)

• Networking and outstanding communication skills in a multicultural environment

• Excellent communication skills, both written and verbal, enabling effective engagement with customers and colleagues from diverse backgrounds, and fostering a positive and inclusive support experience

• Ability to work independently, manage multiple tasks, and prioritize effectively, ensuring timely and efficient issue resolution, and delivering exceptional customer support

Zakres obowiązków

• Daily Monitoring and Updates: Regularly review and request updates to fault information to ensure alignment with the established golden standard, maintaining accuracy and consistency

• Collaboration and Coordination: Work closely with Fault Coordinators, Fault Responsible Persons and Escalation Managers to streamline communication, resolve issues efficiently, and support the fault management process

Opis

Summer Trainee is a short-term paid internship that allows you to kickstart your fabulous journey in the IT and Telecom world. As our Trainee you can get your first experience and learn from the best experts in this field. The internship usually lasts 3 months from July to September. We are open to offering the best talents a chance to continue working with us. Duration: 3 months Date: 1.07.2026-30.09.2026Location: Poland, Krakow In this role, you’ll play an important part in keeping our fault management process running smoothly — ensuring clear communication, timely updates, and effective coordination between teams. You’ll work closely with Fault Coordinators, Fault Responsible Persons, and Team Managers to help streamline communication, resolve issues efficiently, and maintain high-quality standards in our operations.