Order to Cash Junior Analyst with Italian (Agile Team) | Associate

Locations

• Gdansk, Warsaw

• Gdansk

• Warsaw

Job Description

• Communicate with Italian-speaking customers via phone and email.

• Build and maintain positive customer relationships.

• Provide updates regarding orders, payments, invoices, credit limits, and account status.

• Escalate complex issues when required.

• Process and maintain customer orders in internal systems.

• Support order amendments, validations, rejections, and blocked orders.

• Ensure accurate and timely order processing.

• Monitor outstanding invoices and payment status.

• Follow up on overdue payments in line with company procedures.

• Support customers with payment-related inquiries and account reconciliations.

• Investigate and resolve invoice, payment, and order-related disputes.

• Cooperate with internal stakeholders to identify solutions and ensure customer satisfaction.

• Generate account statements and invoice copies.

• Maintain accurate documentation and records.

• Support reporting activities and provide regular updates on customer accounts.

• Work with clients across Western Europe

• Hybrid model (flexible)

• Standard hours (flexible 8h shift between 8:00–18:00, Mon–Fri)

• Office Location: Proximo II - Warsaw or Olivia - Gdansk

• Accenture Operations is one of the world’s leading providers of business process services, helping global organizations improve the way they operate. Join our team and build your career in an international environment where innovation, collaboration, and continuous learning are part of everyday work.

• THE WORK

• As an Order to Cash Junior Analyst with Italian in the Agile Team, you will support a dedicated client within the Order to Cash (O2C) process. While your primary focus will be one project, you may have the opportunity to provide temporary support to related projects when business needs require additional assistance. This approach helps ensure operational continuity and offers valuable exposure to different teams and processes.

• WHAT YOU'LL DO

• Customer Communication & Relationship Management

• Order Management

• Collections & Accounts Receivable

• Dispute Management

• Reporting & Documentation

• WORK ARRANGEMENT

Poziom doswiadczenia

• Associate

• 0-2 years