End-User Support Engineer (Krakow Office) | Middle

Najważniejsze cechy oferty

Wymagania

• Minimum of 2 years of experience in a similar technical support role

• Strong understanding of network fundamentals and troubleshooting techniques

• Experience with Windows endpoint administration

• Knowledge of IT service operations and best practices

• Familiarity with Microsoft Intune for device management and support

• Excellent communication skills and a proactive problem-solving approach

• Willingness to learn new technologies and adapt to changing environments

• Ability to perform effectively under pressure

• Readiness to follow instructions from direct supervisors

• English language proficiency at B1+ level or higher, both written and spoken

Zakres obowiązków

• Provide technical support to end users both onsite and remotely

• Install and configure computer hardware, operating systems, printers, and scanners

• Coordinate with service providers and network engineers for issue resolution

• Maintain and support meeting room technology and equipment

• Ensure service level agreements and ticket response times are met

• Install, update, and troubleshoot software applications

• Manage and resolve incident tickets efficiently

• Oversee server room operations and maintenance

• Organize and manage IT equipment cabling

• Follow all IT-related work instructions and procedures

• Maintain and update records of hardware inventory

Seniority

• Middle

Mile widziane

• University degree or equivalent qualification in a related field

• Experience supporting MacOS and Linux operating systems

• Familiarity with remote access tools for troubleshooting and support

Opis

We are looking for an End-User Support Engineer to join our team. This role offers the opportunity to work in a dynamic environment and provide hands-on technical assistance to our staff. The position involves daily visits to the Krakow office. Responsibilities Provide technical support to end users both onsite and remotely Install and configure computer hardware, operating systems, printers, and scanners Coordinate with service providers and network engineers for issue resolution Maintain and support meeting room technology and equipment Ensure service level agreements and ticket response times are met Install, update, and troubleshoot software applications Manage and resolve incident tickets efficiently Oversee server room operations and maintenance Organize and manage IT equipment cabling Follow all IT-related work instructions and procedures Maintain and update records of hardware inventory Requirements Minimum of 2 years of experience in a similar technical support role Strong understanding of network fundamentals and troubleshooting techniques Experience with Windows endpoint administration Knowledge of IT service operations and best practices Familiarity with Microsoft Intune for device management and support Excellent communication skills and a proactive problem-solving approach Willingness to learn new technologies and adapt to changing environments Ability to perform effectively under pressure Readiness to follow instructions from direct supervisors English language proficiency at B1+ level or higher, both written and spoken Nice to have University degree or equivalent qualification in a related field Experience supporting MacOS and Linux operating systems Familiarity with remote access tools for troubleshooting and support

Słowa kluczowe / Umiejętności