IS Department Manager for Managed Services Category | Grade 10

Umowa

• Umowa o pracę

Poziom

• Grade 10

Wymagania

• IT category management

• managed services governance

• vendor management frameworks

• enterprise IT managed services

• outsourcing market

• IS/IT service management

• vendor performance management tools

• ITSM frameworks

• contract governance platforms

• ServiceNow

• stakeholder engagement

• cross-functional collaboration

• budget management

• financial forecasting

• vendor/contract lifecycle management

• communication skills

Zdalna praca

• Nie

Wykształcenie

• A degree in Information Technology, Business Administration, Computer Science, or a related field is required.

Zakres obowiązków

• The candidate will be responsible for leading the development and execution of managed services strategies.

• The candidate will oversee vendor management frameworks and ensure compliance with governance standards.

• The candidate will manage budget planning and financial forecasting for the managed services category.

• The candidate will engage with stakeholders to enhance service delivery and customer experience.

• The candidate will lead cross-functional collaboration to align managed services with business needs.

Qualifications for the role

• You are highly skilled in IT category management, managed services governance, and vendor management frameworks, with deep knowledge of the enterprise IT managed services and outsourcing market.

• You have 8+ years of experience in IS/IT service management, managed services category management, or vendor management, ideally working as an IS Category Manager or Vendor Manager within a global organization.

• Highly adept in vendor performance management tools, ITSM frameworks, and contract governance platforms such as ServiceNow, or equivalent enterprise tools used to manage supplier performance and service delivery.

• You are passionate about stakeholder engagement and driving cross-functional collaboration across senior business and IS leaders, with a proven ability to simplify complex topics and communicate services clearly in business terms.

• Proven experience in budget management, financial forecasting, and end-to-end vendor/contract lifecycle management within a global IS or IT procurement function.

• Degree in Information Technology, Business Administration, Computer Science, or a related field; ITIL certification or an equivalent service management qualification is highly desirable.

• You are at ease communicating in English; additional language skills are an advantage.

Your role and responsibilitiesIn this role, you will have the opportunity to lead/manage/supervise a function/organization/department/team in the development, and/or implementation and/or execution in their own area of responsibility. Each day, you will be accountable for the delivery of solutions, and enhancements, creating technology roadmaps that align organizational plans with emerging technology solutions. You will also showcase your expertise by ensuring efficient service capabilities.The work model for the role is: #Li- hybrid.This role is contributing to the Information Systems Function globally.You will be mainly accountable for

• Services in scope, ensuring they are clearly defined, prioritized, funded, and governed, while overseeing end-to-end service performance through effective coordination with Service Owners, Global IS teams, partners, and suppliers against agreed scope, cost, quality, SLAs, and KPIs.

• Simplification and improvement of the customer experience by clearly communicating services in business terms, managing stakeholder relationships, and acting as an escalation point to ensure service issues are addressed through the appropriate Service Owners and delivery teams.

• Overseeing risk, change, and continuous improvement across services and processes, ensuring sustainable operations and value creation in collaboration with Service Owners and delivery partners.

• Owning and leading demand management for Managed Services IS Category, proactively qualifying, prioritizing, and aligning demand with Global IS, Business Areas, Procurement, Sourcing, and V&A stakeholders to ensure services in scope meet business needs.

• Defining, owning, implementing, and continuously improving Vendor Management governance frameworks, processes, policies, standards, KPIs, and controls, ensuring performance transparency, compliance, audit readiness, and continuous improvement.

• Defining, maintaining, and communicating Managed Services IS Category strategy and midterm outlook, ensuring alignment with IS strategy, business priorities, and stakeholder expectations.

• Budget planning, forecasting, and financial control for Managed Services IS Category, including transparency of actuals, accruals, and resource allocation.

• Leading, coaching, and influencing teams and senior stakeholders, fostering collaboration, trust, and alignment to ensure successful execution of IS strategy and objectives.

Opis

W firmie ABB pomagamy przedsiębiorstwom działać sprawniej i czyściej – i każdy człowiek w naszej firmie się do tego przyczynia. Będziesz mieć możliwość przewodzenia, otrzymasz wsparcie w rozwoju i poczujesz dumę z wpływu, jaki wspólnie wywieramy. Dołącz do nas i pomóż zarządzać tym, co napędza świat.Stanowisko to podlega:IS Manager__Your role and responsibilitiesIn this role, you will have the opportunity to lead/manage/supervise a function/organization/department/team in the development, and/or implementation and/or execution in their own area of responsibility. Each day, you will be accountable for the delivery of solutions, and enhancements, creating technology roadmaps that align organizational plans with emerging technology solutions. You will also showcase your expertise by ensuring efficient service capabilities.The work model for the role is: #Li- hybrid.This role is contributing to the Information Systems Function globally.You will be mainly accountable for:Services in scope, ensuring they are clearly defined, prioritized, funded, and governed, while overseeing end-to-end service performance through effective coordination with Service Owners, Global IS teams, partners, and suppliers against agreed scope, cost, quality, SLAs, and KPIs. Simplification and improvement of the customer experience by clearly communicating services in business terms, managing stakeholder relationships, and acting as an escalation point to ensure service issues are addressed through the appropriate Service Owners and delivery teams. Overseeing risk, change, and continuous improvement across services and processes, ensuring sustainable operations and value creation in collaboration with Service Owners and delivery partners. Owning and leading demand management for Managed Services IS Category, proactively qualifying, prioritizing, and aligning demand with Global IS, Business Areas, Procurement, Sourcing, and V&A stakeholders to ensure services in scope meet business needs. Defining, owning, implementing, and continuously improving Vendor Management governance frameworks, processes, policies, standards, KPIs, and controls, ensuring performance transparency, compliance, audit readiness, and continuous improvement. Defining, maintaining, and communicating Managed Services IS Category strategy and midterm outlook, ensuring alignment with IS strategy, business priorities, and stakeholder expectations. Budget planning, forecasting, and financial control for Managed Services IS Category, including transparency of actuals, accruals, and resource allocation. Leading, coaching, and influencing teams and senior stakeholders, fostering collaboration, trust, and alignment to ensure successful execution of IS strategy and objectives. Qualifications for the role You are highly skilled in IT category management, managed services governance, and vendor management frameworks, with deep knowledge of the enterprise IT managed services and outsourcing market.You have 8+ years of experience in IS/IT service management, managed services category management, or vendor management, ideally working as an IS Category Manager or Vendor Manager within a global organization.Highly adept in vendor performance management tools, ITSM frameworks, and contract governance platforms such as ServiceNow, or equivalent enterprise tools used to manage supplier performance and service delivery.You are passionate about stakeholder engagement and driving cross-functional collaboration across senior business and IS leaders, with a proven ability to simplify complex topics and communicate services clearly in business terms.Proven experience in budget management, financial forecasting, and end-to-end vendor/contract lifecycle management within a global IS or IT procurement function.Degree in Information Technology, Business Administration, Computer Science, or a related field; ITIL certification or an equivalent service management qualification is highly desirable.You are at ease communicating in English; additional language skills are an advantage.Aby zbudować czystszą, mądrzejszą przyszłość, potrzebne są różne umysły: ciekawe, odważne i kreatywne. Dlatego witamy ludzi z każdego środowiska i o różnych doświadczeniach. Chcesz wywrzeć wpływ? Aplikuj już dzisiaj lub odwiedź stronę https://www.abb.com, aby dowiedzieć się więcej o wpływie naszych rozwiązań na całym świecie. Pełny etat