Technical Support - Summer Trainee

About Nokia

• Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

• Our recruitment process

• We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

• If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

• The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Wymagania

• Active student status

• Good English, both spoken and written

• Willingness to work full-time during the summertime

• A genuine passion for technology and a strong desire to learn and grow in the field of technical support, demonstrating a proactive and enthusiastic approach to knowledge acquisition and continuous improvement

• Good Linux command line skills, general knowledge of telecommunication and cloud technologies, along with TCP/IP understanding, enabling effective troubleshooting and problem-solving

• Excellent communication skills, both written and verbal, enabling effective engagement with customers and colleagues from diverse backgrounds, and fostering a positive and inclusive support experience

• Ability to work independently, manage multiple tasks, and prioritize effectively, ensuring timely and efficient issue resolution, and delivering exceptional customer support

Zakres obowiązków

• Is the friendly and knowledgeable first point of contact for customers, offering prompt and personalized technical support

• Troubleshoot and resolve a wide range of technical issues, providing effective solutions and workarounds, and enhancing customer satisfaction and loyalty

• Document and update comprehensive knowledge base articles, creating a valuable resource for future reference and efficient issue resolution, ensuring a seamless support experience

• Conduct regular customer follow-ups to ensure complete issue resolution and gather valuable feedback, fostering a culture of continuous improvement and customer-centricity

• Stay updated with the latest industry trends and technologies, ensuring our support services remain cutting-edge and relevant, and providing the best possible assistance

• Foster a positive, inclusive, and collaborative work environment, promoting open communication, teamwork, and a supportive atmosphere, where everyone feels valued and empowered

Opis

Summer Trainee is a short-term paid internship that allows you to kickstart your fabulous journey in the IT and Telecom world. As our Trainee you can get your first experience and learn from the best experts in this field. The internship usually lasts 3 months from July to September. We are open to offering the best talents a chance to continue working with us. #OpenToYou. Duration: 3 months Date: 1.07.2026-30.09.2026Location: Poland, Bydgoszcz As a Technical Support Summer Trainee, you'll be an integral part of our team, dedicated to delivering an outstanding customer experience. Your role is crucial in ensuring our customers receive timely and accurate assistance, creating a seamless and satisfying support. Collaborating with our support staff, you'll contribute to maintaining an efficient and positive support system, directly impacting our customers' satisfaction and loyalty. Is the friendly and knowledgeable first point of contact for customers, offering prompt and personalized technical support Troubleshoot and resolve a wide range of technical issues, providing effective solutions and workarounds, and enhancing customer satisfaction and loyalty Document and update comprehensive knowledge base articles, creating a valuable resource for future reference and efficient issue resolution, ensuring a seamless support experience Conduct regular customer follow-ups to ensure complete issue resolution and gather valuable feedback, fostering a culture of continuous improvement and customer-centricity Stay updated with the latest industry trends and technologies, ensuring our support services remain cutting-edge and relevant, and providing the best possible assistance Foster a positive, inclusive, and collaborative work environment, promoting open communication, teamwork, and a supportive atmosphere, where everyone feels valued and empowered Active student status Good English, both spoken and written Willingness to work full-time during the summertime A genuine passion for technology and a strong desire to learn and grow in the field of technical support, demonstrating a proactive and enthusiastic approach to knowledge acquisition and continuous improvement Good Linux command line skills, general knowledge of telecommunication and cloud technologies, along with TCP/IP understanding, enabling effective troubleshooting and problem-solving Excellent communication skills, both written and verbal, enabling effective engagement with customers and colleagues from diverse backgrounds, and fostering a positive and inclusive support experience Ability to work independently, manage multiple tasks, and prioritize effectively, ensuring timely and efficient issue resolution, and delivering exceptional customer support Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.