Customer Experience Insight Manager

Wymagania

• You have 3+ years of experience working in data analysis, customer insights, or CX strategy.

• You are highly skilled in data tools like SQL, Looker, Excel, and dashboarding platforms like Tableau or Power BI.

• You’re fluent in English — written and spoken — and can turn complex data into compelling stories.

• You have a sharp eye for trends, can identify root causes, and translate findings into clear business actions.

• You’re both analytical and pragmatic — comfortable deep in the data, but focused on driving real outcomes for customers.

• You thrive in cross-functional teams, and you know how to influence product, ops, and support leaders with data-backed insights.

Zakres obowiązków

• Turn customer support data into actionable insights to improve service quality and efficiency

• Build and maintain dashboards, reports, and analysis that guide CX strategy and decision-making

• Identify trends, root causes, and performance gaps across regions and verticals

• Contribute to the global strategy to drive impactful user experience improvements

• Drive data-informed decision making through clear storytelling and stakeholder engagement

Opis

We are looking for an exceptional Customer Experience Insights Manager, to join our fast-growing Support team. We are seeking an experienced and analytical Customer Experience Insight Manager to lead the transformation of customer feedback into strategic business intelligence. This role is pivotal in identifying key friction points across the customer journey through rigorous analysis of qualitative and quantitative data. The ideal candidate brings a strong background in customer research, data storytelling, and cross-functional collaboration. They will act as a senior voice of the customer, enabling data-driven decision-making and advocating for improvements that enhance the overall customer experience and support our long-term business goals. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Turn customer support data into actionable insights to improve service quality and efficiency Build and maintain dashboards, reports, and analysis that guide CX strategy and decision-making Identify trends, root causes, and performance gaps across regions and verticals Contribute to the global strategy to drive impactful user experience improvements Drive data-informed decision making through clear storytelling and stakeholder engagement You have 3+ years of experience working in data analysis, customer insights, or CX strategy. You are highly skilled in data tools like SQL, Looker, Excel, and dashboarding platforms like Tableau or Power BI. You’re fluent in English — written and spoken — and can turn complex data into compelling stories. You have a sharp eye for trends, can identify root causes, and translate findings into clear business actions. You’re both analytical and pragmatic — comfortable deep in the data, but focused on driving real outcomes for customers. You thrive in cross-functional teams, and you know how to influence product, ops, and support leaders with data-backed insights.