Technical Support Engineer

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Wymagania

• Bachelor’s Degree in Mechanical Engineering or related field

• Minimum 3+ years experience as a Service Engineer / Technical Support Engineer

• Strong experience in commissioning, troubleshooting, and service maintenance

• Hands-on experience with Separators or high-speed rotating equipment

• Proficiency in Microsoft Office, SAP, Axapta (ERP systems)

• Good command of English (spoken and written)

• Technical troubleshooting & diagnostics

• Preventive & corrective maintenance

• Customer support & service excellence

• Strong communication (phone, chat, email)

• Problem-solving & analytical thinking

• Attention to detail & accountability

• Team collaboration & adaptability

• Safety awareness & compliance

• Commercial awareness & service sales support

• Customer-focused and service-oriented

• Patient, empathetic, and a team player

• Willing to travel and work off-hours

• High integrity and strong moral character

Zakres obowiązków

• Provide remote technical support via phone, email, and chat for PFP equipment

• Diagnose and resolve issues; escalate to Field Service Engineers when required

• Guide clients through troubleshooting, installation, and commissioning

• Recommend system upgrades, spare parts, and replacements

• Maintain accurate documentation in ticketing systems

• Ensure proper billing and service charge management

• Collaborate with internal teams on complex technical issues

• Support service sales through technical clarifications

• Promote GEA products and services

• Align with regional strategies, service protocols, and standardization guidelines

• Contribute to individual and country performance targets

Opis

Results-driven Technical Support Engineer with expertise in Separators, Decanters, Homogenizers and Valves & Pumps and fast-rotating equipment, providing remote technical support, troubleshooting, commissioning, and maintenance services. Strong background in service engineering, diagnostics, and customer support, ensuring high customer satisfaction and operational efficiency.