SAP Service Delivery Manager | Middle Management

Wymagania

• 5+ years of experience delivering SAP-related services or projects in roles such as Project Manager, Delivery Manager, or Team Leader

• Proven expertise in SAP tools and methodologies, including SAP Solution Manager, Cloud ALM, SAP Activate, and release management

• 3+ years of experience in Service Delivery Management across cloud and on-premises environments

• Strong knowledge of ITIL (Service Operations), ITSM practices, Agile methodologies, and development toolsets

• Experience establishing and managing SAP service projects

• Ability to lead teams of 10+ members and effectively handle people management challenges

• Strong analytical thinking and problem-solving capabilities within SAP environments

• Excellent communication and stakeholder management skills

• Ability to work independently and make informed decisions

• High resilience and ability to perform under pressure

• English proficiency at B2 level or higher

Zakres obowiązków

• Oversee the design and deployment of integrated end-to-end solutions

• Drive improvements in internal and external processes to enhance delivery efficiency and quality

• Define and implement continuous delivery risk management strategies to support proactive decision-making

• Provide technical leadership to ensure scalable, robust, and future-ready architecture

• Articulate the business value of SAP solutions and align them with client objectives

• Lead the preparation of customer proposals and statements of work

• Ensure successful project delivery in line with organizational processes and methodologies

• Maintain strong client relationships by managing expectations and resolving challenges

• Collect and analyze user feedback, identify gaps, and guide improvement initiatives

• Collaborate with Project Management teams across analysis, design, build, test, and deployment phases

• Develop project estimations and comprehensive delivery plans

• Govern delivery and production processes in alignment with the selected delivery model

• Act as the primary point of contact for all delivery-related topics, including escalations and commercial opportunities

• Monitor and enhance delivery performance while managing timelines across multiple streams

Seniority

• Middle Management

Mile widziane

• Familiarity with ABAP Dictionary and data models for SAP Business Suite products

• Ability to identify solution gaps and propose effective improvements

• Skills in presenting SAP features and innovations tailored to client needs

• German language proficiency at B1 level or higher

Opis

Join our team as an SAP Service Delivery Management professional, where you’ll drive impactful, end-to-end solutions for global clients. In this role, you’ll combine technical expertise with leadership to shape delivery strategy, improve processes, and ensure high-quality outcomes. You’ll work closely with cross-functional teams and stakeholders, influencing decisions and aligning solutions with business goals. We offer a collaborative environment, opportunities to grow your leadership skills, and exposure to innovative SAP technologies. If you’re passionate about delivering value, optimizing performance, and building strong client relationships, this role is for you. Apply now and take the next step in advancing your SAP leadership career with us! Responsibilities Oversee the design and deployment of integrated end-to-end solutions Drive improvements in internal and external processes to enhance delivery efficiency and quality Define and implement continuous delivery risk management strategies to support proactive decision-making Provide technical leadership to ensure scalable, robust, and future-ready architecture Articulate the business value of SAP solutions and align them with client objectives Lead the preparation of customer proposals and statements of work Ensure successful project delivery in line with organizational processes and methodologies Maintain strong client relationships by managing expectations and resolving challenges Collect and analyze user feedback, identify gaps, and guide improvement initiatives Collaborate with Project Management teams across analysis, design, build, test, and deployment phases Develop project estimations and comprehensive delivery plans Govern delivery and production processes in alignment with the selected delivery model Act as the primary point of contact for all delivery-related topics, including escalations and commercial opportunities Monitor and enhance delivery performance while managing timelines across multiple streams Requirements 5+ years of experience delivering SAP-related services or projects in roles such as Project Manager, Delivery Manager, or Team Leader Proven expertise in SAP tools and methodologies, including SAP Solution Manager, Cloud ALM, SAP Activate, and release management 3+ years of experience in Service Delivery Management across cloud and on-premises environments Strong knowledge of ITIL (Service Operations), ITSM practices, Agile methodologies, and development toolsets Experience establishing and managing SAP service projects Ability to lead teams of 10+ members and effectively handle people management challenges Strong analytical thinking and problem-solving capabilities within SAP environments Excellent communication and stakeholder management skills Ability to work independently and make informed decisions High resilience and ability to perform under pressure English proficiency at B2 level or higher Nice to have Familiarity with ABAP Dictionary and data models for SAP Business Suite products Ability to identify solution gaps and propose effective improvements Skills in presenting SAP features and innovations tailored to client needs German language proficiency at B1 level or higher

Słowa kluczowe / Umiejętności