IS Operations Specialist | Grade 14

Opis

W firmie ABB pomagamy przedsiębiorstwom działać sprawniej i czyściej – i każdy człowiek w naszej firmie się do tego przyczynia. Będziesz mieć możliwość przewodzenia, otrzymasz wsparcie w rozwoju i poczujesz dumę z wpływu, jaki wspólnie wywieramy. Dołącz do nas i pomóż zarządzać tym, co napędza świat.Stanowisko to podlega:Application Manager__Your role and responsibilities In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.The work model for the role is: #Li-hybridThis role is contributing to the ELSE/ELDS divisions.You will be mainly accountable for:Describing and defining IT processes and services, including their relationships, dependencies, and business value, and ensuring that all service-related information is regularly maintained within the service management toolSupporting the delivery team in resolving issues, as well as delegating tasks and assigning prioritiesApplying and executing appropriate measurement and reporting management practices to enable effective planning, control, and review of services in line with agreed Key Performance Indicator (KPI) targetsDefining and coordinating the delivery of improvements to the quality of applications and services, ensuring alignment with business needsReviewing and approving vendor contracts to ensure effective application supportProviding consultation and advice, as well as supporting the implementation of new IT services or changes to existing onesBuilding and maintaining strong relationships with business representatives and support teamsCollaborating with other ABB IT units in accordance with the IT Service Management frameworkQualifications for the role Master degree in Computer Science or related fieldExperience in managing global IT applications and working with IT Service Management concepts (ITIL)Responsibility for an end-to-end delivery, independence, discipline, ability to work under time pressureFluency in English is essential (written and spoken)Experience in Agile/Waterfall methodologyKnowledge of MyService tool and Jira products is a plusMore about us ABB’s Electrification (EL) Business Area is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel. If you are looking for big, global challenges, Information Systems (IS) is the place to be. ABB's portfolio includes some of the most advanced power and productivity products and systems in the world. If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.Aby zbudować czystszą, mądrzejszą przyszłość, potrzebne są różne umysły: ciekawe, odważne i kreatywne. Dlatego witamy ludzi z każdego środowiska i o różnych doświadczeniach. Chcesz wywrzeć wpływ? Aplikuj już dzisiaj lub odwiedź stronę https://www.abb.com, aby dowiedzieć się więcej o wpływie naszych rozwiązań na całym świecie. Pełny etat

Umowa

• Na czas określony

Poziom

• Grade 14

Wymagania

• IT Service Management

• Agile

• Waterfall

• Jira

• MyService

• KPI Management

• Process Improvement

• Vendor Management

• Stakeholder Communication

• Team Collaboration

• Problem Solving

• Time Management

Zdalna praca

• Nie

Wykształcenie

• A Master's degree in Computer Science or a related field is required.

Zakres obowiązków

• You will define, manage, and monitor processes to meet requirements for Information Systems services.

• You will support the delivery team in resolving issues and delegating tasks.

• You will apply measurement and reporting management practices to enable effective planning and control of services.

• You will define and coordinate the delivery of improvements to the quality of applications and services.

• You will review and approve vendor contracts to ensure effective application support.

Qualifications for the role

• Master degree in Computer Science or related field

• Experience in managing global IT applications and working with IT Service Management concepts (ITIL)

• Responsibility for an end-to-end delivery, independence, discipline, ability to work under time pressure

• Fluency in English is essential (written and spoken)

• Experience in Agile/Waterfall methodology

• Knowledge of MyService tool and Jira products is a plus

Your role and responsibilities

• Describing and defining IT processes and services, including their relationships, dependencies, and business value, and ensuring that all service-related information is regularly maintained within the service management tool

• Supporting the delivery team in resolving issues, as well as delegating tasks and assigning priorities

• Applying and executing appropriate measurement and reporting management practices to enable effective planning, control, and review of services in line with agreed Key Performance Indicator (KPI) targets

• Defining and coordinating the delivery of improvements to the quality of applications and services, ensuring alignment with business needs

• Reviewing and approving vendor contracts to ensure effective application support

• Providing consultation and advice, as well as supporting the implementation of new IT services or changes to existing ones

• Building and maintaining strong relationships with business representatives and support teams

• Collaborating with other ABB IT units in accordance with the IT Service Management framework