Manager in Customer Strategy Team | Poland | Osoba doświadczona

About Deloitte

• Deloitte is one of the world’s leading professional services organizations, helping businesses solve complex challenges and drive transformation at scale. With a presence in over 150 countries, Deloitte combines deep industry knowledge with cutting-edge technology to deliver real impact.🚀 Why Deloitte?✨ Work on high-impact global projects across industries🌐 Collaborate with top experts in a truly international environment📈 Continuous learning, certifications, and career growth opportunities👌 Strong culture of innovation, inclusion, and collaboration💻 Access to modern technologies and large-scale transformation programs

What we offer

• Leadership role on strategic and transformation-focused banking engagements

• Direct influence on client decisions and long-term outcomes

• Hybrid work model 💻

• Healthcare plan 😊

• Wellbeing initiatives 🌿

• Language courses 🗣️

• Technical training programs 💻

• Recruitment Incentive Program – Stars ✨

• Multisport 🏋️♀️

Who we are looking for

• 7+ years of experience in strategy, management consulting, or internal strategy functions, ideally within banking or financial services 🏦

• Proven experience working in a consulting firm or internal strategic unit (e.g. corporate strategy, transformation office, digital banking)

• Strong understanding of banking operating models, digital transformation, omnichannel distribution, and customer lifecycle management

• Demonstrated ability to lead complex strategic initiatives, manage senior stakeholders, and drive teams toward measurable outcomes 🧠

• Strategic and analytical thinker, comfortable structuring ambiguous banking challenges and translating insights into actionable recommendations

• Confident communicator with experience presenting to senior management and executive-level stakeholders

• Comfortable collaborating across strategy, technology, data, and regulatory teams

• Fluent in English and Polish 🗣️

• Willingness to travel as required ✈️

• Advanced skills in PowerPoint and Excel (experience with Tableau or similar tools is a plus)

• Master’s degree in business, economics, engineering, or a related field (MBA or equivalent is a plus)

Poziom doswiadczenia

• Osoba doświadczona

Your future role

• Lead end-to-end delivery of customer and digital strategy projects for banks, from problem framing through implementation planning 📌

• Advise clients on topics such as customer-centric growth in banking, digital transformation of retail and corporate banking, customer segmentation, loyalty and retention programs, distribution and channel strategy, and go-to-market strategy for financial products 👌

• Structure complex banking challenges, develop hypotheses, and translate analyses into clear, executive-ready strategic narratives

• Build high-quality client materials supporting strategic and investment decisions?

• Facilitate strategy workshops and decision-making sessions with senior client stakeholders

• Identify and shape follow-on opportunities, contributing to account development and long-term client relationships

• Mentor and develop Senior Consultants and Consultants, providing day-to-day guidance and coaching 🗣️

• Collaborate closely with colleagues across Strategy, Technology, Data, Risk, and Regulatory teams to deliver integrated solutions

Selection process

• CV review

• HR interview

• Case study and business interviews (conducted in English)