Business Support PMO Senior Specialist

Description

Location: Katowice - 2 days in office / 3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. The opportunity We are looking for English-speaking candidates technically skilled to support our operational excellence agenda by combining strong project coordination capabilities with hands‑on expertise across key digital tools (Excel, Power Automate/Power BI). This role is ideal for someone who enjoys improving processes, driving automation, creating clarity in complex environments, and collaborating with multiple stakeholders to deliver sustainable, high‑quality outcomes. What we look for Team player: self-driven and ability to work independently. Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one’s other cultures & impact on decisions Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one's emotions to adapt to environments.

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Ideally, you’ll also have

• Ability to prioritize workload and deliver outputs within deadlines

• Knowledge of process optimization or operational excellence frameworks

• Strong communication and partnering skills with people of all levels of the firm

• Continuous improvement mindset and willingness to learn

Skills and attributes for success

• Hard skills:

• Excel – expert level: data tools, pivot tables, data structuring, quality checks

• Technical support mindset: structured escalation, incident follow‑up, efficient coordination toward resolution

• Power BI – advanced/expert: strong capability to build, maintain and troubleshoot dashboards would be an asset

• Power Automate: understanding, maintenance, troubleshooting, impact assessment, would be an asset

• Soft skills (key):

• Strong organization and prioritization skills (urgent vs. important, long‑term view)

• Excellent communication: active listening, structured thinking, ability to synthesize and explain clearly

• Team collaboration: transparency, coordination, cross‑team cooperation

• Strong client‑service mindset: credibility, integrity, reliability, quality of delivery

• Proactive approach: anticipation, continuous improvement, ability to take ownership

Your key responsibilities

• Lead Project/Program Coordination & Governance:

• Act as the coordinator between multiple stakeholders, ensuring alignment, clarity and timely delivery across all assigned initiatives

• Develop and maintain clear, structured, and regularly updated project reporting to support decision‑making and ensure transparency

• Coordinate internal initiatives such as workshops, trainings, Town Halls and team events

• Drive operational excellence in planning and execution of internal activities

• Ensure smooth logistics, communication and stakeholder alignment for events and initiatives

• Drive Automation & Operational Excellence

• Ensure High‑Quality Reporting & Data Management:

• Build and maintain robust Excel‑based or Power BI‑based reporting solutions, ensuring data accuracy, quality and reliability

• Conduct regular data validation, perform structured quality checks and identify areas requiring correction or optimization

• Support budget tracking, cost monitoring and financial reporting for programs and initiatives

• Ensure proper allocation of costs, engagement codes and compliance with internal financial processes

• Collaborate with Finance and leadership on forecasting and budget optimization

• Standardize ways of working, templates and reporting approaches

• Promote knowledge sharing and best practices across teams

• Operational & Cross‑Team Collaboration:

• Work closely with cross‑functional teams to ensure alignment on priorities, timelines and expectations

• Facilitate information flow and maintain strong working relationships with internal stakeholders at various levels of the organization

To qualify for the role, you must have

• Experience in a role combining tool support, reporting, coordination, and continuous improvement

• Proven ability to work in multi‑stakeholder environments and drive topics to completion

• Ability to create high‑quality materials (presentations, reports) and deliver training sessions

• Capacity to work under time pressure while maintaining high quality and service standards