ServiceNow - Multiple Opportunities

Opis

ServiceNow – Multiple Opportunities (Consultant / Developer / Architect) Location: Katowice / Wrocław - 2 days office/3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. As a Global Elite Partner of ServiceNow, we work with enterprise‑level clients, delivering multi‑module implementations, advanced custom solutions and end‑to‑end consulting across the Now Platform. The opportunity We are expanding our global ServiceNow practice and looking for professionals across multiple roles: Consultant, Developer, and Technical Architect. Depending on your experience, you will support or lead end‑to‑end implementations for global clients — from requirement analysis and process design, through configuration and development, to solution architecture and advisory. Working with EY means exposure to complex, international projects, clear development paths, and the opportunity to build expertise across various ServiceNow modules (ITSM, ITOM, CSM, IRM/GRC, CMDB, custom applications). What we look for We’re looking for professionals who enjoy working at the intersection of business and technology, feel comfortable collaborating with global stakeholders, and want to shape impactful ServiceNow solutions. Whether you are a Business Analyst refining requirements, a Consultant leading client discussions, a Developer building platform capabilities, or an Architect designing complex multi‑module architectures — you’ll find opportunities to grow and develop within our global ServiceNow practice.

Oferujemy

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Wymagania

• Knowledge of advanced ServiceNow modules (IRM/GRC, ITOM, CSM).

• Experience in global delivery environments.

• Additional European languages.

• Relevant certifications (CIS, CAD, CTA, ITIL).

Wymagania

• Understanding of the Now Platform and experience in ServiceNow projects.

• Ability to work directly with clients in a consulting environment.

• Analytical mindset, communication skills, and stakeholder management.

• Familiarity with ITIL, agile delivery and core ServiceNow modules).

• For Developers/Architects — hands‑on technical skills (JavaScript + additional languages, integrations, custom development, solution design).

• For Consultants — experience with analysis, process mapping, and requirement documentation.

Zakres obowiązków

• Depending on your role and seniority, you may:

• Lead or support requirement‑gathering workshops and translate business needs into clear solutions.

• Design scalable process and platform functionalities aligned with client expectations.

• Collaborate with stakeholders throughout the delivery lifecycle.

• Support agile processes, including backlog work, testing, and solution validation.

• Configure and enhance the Platform using OOTB features and custom development.

• Prepare concise project documentation (user stories, workflows, technical specs).

• Oversee architecture, integrations, and cross‑module consistency (Senior/Architect roles).

• ServiceNow Consulting implementation projects with a focus on developing new solutions and expanding system functionalities within the scope of R&D activities.

• Cooperating with R&D teams to identify and implement best practices and new ServiceNow technologies/solutions that may enhance the efficiency of business processes.

• Reporting the progress of R&D projects and documenting the results of implementations, as well as post-implementation review

• Designing, testing, and implementing new ServiceNow solutions – conducting workshops, pilots, proof-of-concept initiatives, and deploying new or improved system features.

Wymagania

• Depending on the position, experience in ServiceNow delivery:

• Consultant – min. 1 year in digital/IT/ServiceNow projects.

• Developer – 3+ years in ServiceNow development and configuration.

• Architect – 5+ years of hands‑on implementation experience and ownership of technical design.

• Ability to work with stakeholders and translate business needs into platform solutions.

• Strong English communication skills.