Junior AR Disputes Specialist with German (B1/B2) | Osoba doświadczona

Najważniejsze cechy oferty

About Deloitte

• The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

About the team

• The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

What we offer

• Stable job in multinational company based on employment contract;

• Working in flexible hybrid model -3 office days and 2 remote days per week;

• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);

• Structured onboarding process and Buddy program for new joiners;

• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;

• Attractive benefits.

Wymagania

• 0–2 years of experience in Finance Customer Service; experience in Accounts Receivable, dispute or deduction management, or a related financial analysis role is considered an advantage.

• Good verbal and written communication skills, with the ability to clearly articulate complex issues and maintain professional correspondence with internal and external stakeholders.

• Strong analytical and problem-solving skills, including the ability to investigate complex issues and conduct detailed root cause analysis.

• Hands-on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred, along with advanced proficiency in Microsoft Excel.

• Proficiency in English (B2) and German (B1/B2) is required to effectively support a global customer base.

Poziom doswiadczenia

• Osoba doświadczona

Zakres obowiązków

• Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.

• Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.

• Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.

• Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.

• Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.

• Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.

• Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

Selection process

• Please ensure that your resume is submitted in English as part of your application.