Chat Escalation Agent Open Day – Warsaw – 14 July

Requirements

• 1–2 years in a customer support role, preferably in a fast-paced or digital environment.

• Excellent written communication in English (additional languages are a big plus).

• A calm, customer-first approach to problem-solving, even under pressure.

• High computer literacy, fast typing skills, and comfort navigating multiple systems.

• Adaptability to work in a dynamic, tech-driven support team.

• Motivation to hit performance goals while delivering standout customer experiences.

• Flexibility to work shifts, including weekends and evenings.

• Eligibility to work in Poland, including police clearance and references.