Chat Escalations Agent

What we offer

• A vibrant, collaborative workplace in a fast-growing centre of excellence.

• Competitive salary and benefits package.

• Staff travel benefits across the entire Ryanair network.

• Huge potential for career progression within Europe’s biggest airline.

• Training in modern tools and AI-enhanced support systems.

Competencies

• Customer ServiceGlobal PerspectivePersonal Organisation

Requirements

• 1–2 years in a customer support role, preferably in a fast-paced or digital environment.

• Excellent written communication in English (additional languages are a big plus).

• A calm, customer-first approach to problem-solving, even under pressure.

• High computer literacy, fast typing skills, and comfort navigating multiple systems.

• Adaptability to work in a dynamic, tech-driven support team.

• Motivation to hit performance goals while delivering standout customer experiences.

• Flexibility to work shifts, including weekends and evenings.

• Eligibility to work in Poland, including police clearance and references.