Mid / Senior Client Support Specialist with Italian or French
Kraków, Polska
Najważniejsze cechy oferty
Min. 3 lata doświadczenia
Zatrudnienie: kontrakt
Model hybrydowy - część pracy zdalnie
Pełny etat
Description
Location: KrakówContract Type: Full-time (temporary contract – till December 2027) Providing support to customers with account-related issues (user IDs, access rights, manual setups) Troubleshooting technical problems in collaboration with customer care, technology, and sales teams Applying manual fixes after data transfers when needed Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved Explaining technical information in simple, customer-friendly language Preparing concise reports or updates for internal teams and clients Required skills: Fluency in English and German or Italian (min. B2) Min. 4+ years of experience in a similar position Willingness to understand how JSON files, SQL queries and databases work Strong problem-solving and communication skills Ability to work effectively in cross-functional teams What We Offer: Employment contract Hybrid work model (2 days per week from the office) Rich benefits package (private medical care, life insurance, sports cards, meal vouchers) Occasional gift cards Interested? Apply!
Płaca
min. 11500 zł gross
Responsibilities
For our client – the world’s leading express transportation company, we are looking for a Client Support Specialist with Italian or French to join the team in Kraków. Location: Kraków Contract Type: Full-time (temporary contract – till December 2027) Your responsibilities: Providing support to customers with account-related issues (user IDs, access rights, manual setups) Troubleshooting technical problems in collaboration with customer care, technology, and sales teams Applying manual fixes after data transfers when needed Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved Explaining technical information in simple, customer-friendly language Preparing concise reports or updates for internal teams and clients Required skills: Fluency in English and German or Italian (min. B2) Min. 4+ years of experience in a similar position Willingness to understand how JSON files, SQL queries and databases work Strong problem-solving and communication skills Ability to work effectively in cross-functional teams What We Offer: Employment contract Hybrid work model (2 days per week from the office) Rich benefits package (private medical care, life insurance, sports cards, meal vouchers) Occasional gift cards Interested? Apply! #LI-DNI #1193408 - Weronika Opozda
Informacje dodatkowe
Nr ref.: 1193408
Lokalizacja: Kraków
Rodzaj pracy: Czasowa