Customer Service Manager

Description

Customer Service Manager Warsaw | Hybrid Lead, coach, and develop a team responsible for delivering best-in-class customer service across international markets. Drive operational excellence through effective performance management, KPI monitoring, and continuous improvement initiatives. Ensure high levels of customer satisfaction while maintaining service quality standards and operational targets. Identify opportunities to streamline processes, increase efficiency, and support automation and digitalisation projects. Collaborate closely with internal stakeholders to enhance service delivery and support business objectives. Manage onboarding, employee development, and succession planning activities within the team. Drive change management initiatives and promote a culture of innovation and continuous improvement. Ensure compliance with internal policies, quality standards, and health & safety requirements. What We're Looking For Bachelor's degree in Business Administration, Supply Chain or a related field. Experience in a leadership role within the Order-to-Cash process. Strong understanding of customer-facing business processes and service management principles. Proven track record in leading teams, developing talent, and driving operational performance. Experience in process optimisation, transformation, or continuous improvement initiatives. Strong analytical skills with the ability to interpret performance metrics and drive data-based decisions. Knowledge of ERP systems (SAP preferred) and MS Office applications. Excellent communication and stakeholder management skills. Fluent English. What Our Client Offers Opportunity to join a growing international organisation investing in and expanding its operations in Poland. A key leadership position with significant impact on team development and operational strategy. Exposure to international projects and collaboration with global stakeholders. Competitive salary and comprehensive benefits package. Hybrid working model based in Warsaw. Modern, dynamic, and collaborative working environment. If you are interested in this opportunity, please apply with your updated CV. Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

Responsibilities

• Our client is an international, market-leading organisation that is currently expanding its operational capabilities in Poland. As part of its continued growth and the relocation of key customer-facing processes to Warsaw, we are seeking an experienced Customer Service Manager to lead and develop a high-performing customer operations team.

Informacje dodatkowe

• Nr ref.: 1201744

• Lokalizacja: Warszawa

• Rodzaj pracy: Stała