Customer Service with Czech

Description

About the role Key responsibilities Manage the end-to-end order processing cycle in SAP, including order receipt, validation, enty and confirmation within the Order-to-Cash process Maintain regular communication with customers, including Czech-speaking clients, regarding orders, delivery schedules and service-related matters Track order progress and monitor finished goods inventory to ensure smooth fulfillment Work closely with departments such as Production Planning, Procurement, Finance, Logistics and Warehousing to coordinate daily operations Arrange and oversee both domestic and international shipments Prepare and maintain sales, export, shipping and customs documentation Handle customer and supplier complaints, returns, claims and corrective actions Support invoicing activities and cooperate with Finance regarding outstanding payments and receivables Monitor service performance metrics and contribute to KPI reporting Analyze SAP data and maintain high standards of accuracy across business documentation Participate in process improvement initiatives aimed at increasing efficiency and customer satisfaction Carry out additional duties aligned with the scope and objectives of the role Requirements 1 year of experience in a Customer Service, Order Management, Logistics or related role Czech language - minimum B1 level, B2 preferred English language - B2 SAP experience Strong organizational skills Understanding of Sales Administration and Logistics processes University degree, faculty of Logistics, Transport or other What we offer Permanent full-time employment contract Hybrid working model with the majority of work performed remotely - office located in SKARBIMIERZ Financial and seasonal bonuses/benefits Life insurance package Co-funded private healthcare coverage Subsidized Multisport card.

Responsibilities

• As part of newly established Customer Service Hub, you will support clients across the Central and Eastern Europe (CEE) region, helping to build a customer-centric organization focused on service excellence, operational efficiency and long-term business relationships.

Informacje dodatkowe

• Nr ref.: 1201506

• Lokalizacja: Oława

• Rodzaj pracy: Stała