Digital Service Engineer - Homogenizers

Description

To further strengthen our digital service capabilities, we are looking for a Digital Service Engineer - Homogenizers, based in Parma. In this role, you will leverage your industrial expertise to monitor and analyze machine behavior, support customers remotely, and actively contribute to the evolution of our digital service offerings. This position offers the opportunity to combine hands-on engineering knowledge with modern digital tools, working in an international environment to deliver real impact on machine performance, reliability, and sustainability.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Degree in Mechanical Engineering, Process Engineering, Mechatronics, or similar

• Several years of hands-on experience in industrial service, commissioning, troubleshooting, or maintenance of complex machinery

• Strong understanding of machine behavior, failure modes, and customer operations in industrial environments, with the ability to analyze technical issues holistically and identify root causes

• Experience in interpreting machine data, operational parameters, and system behavior, combined with the ability to read and understand mechanical and electrical documentation and drawings

• Experience with high-pressure process equipment such as homogenizers is a strong advantage

• Affinity for digital tools, data analysis, and remote service environments, with willingness to learn monitoring platforms and data-driven diagnostics

• Structured and analytical mindset with the ability to translate data and operational insights into actionable improvements

• Strong collaboration and communication skills to work across service, engineering, data, and product teams and convey technical findings effectively

• Proactive, improvement-driven mindset with a focus on scalable solutions rather than one-off fixes

• Willingness to travel (~20–30%) for on-site analysis and knowledge exchange

• Fluent in Italian and good English; German is a plus

Your responsibilities and tasks

• Ensure reliable operation of connected homogenizers through proactive monitoring and performance optimization

• Analyze critical incidents and identify root causes to improve machine reliability

• Translate machine and process expertise into scalable digital solutions (monitoring concepts, diagnostic logic, data-driven features)

• Contribute to digital product improvement through data-driven insights

• Collaborate with service engineers, product teams, and data specialists

• Develop best practices (troubleshooting, diagnostics, knowledge base) to scale expertise

• Support internal teams and customers in using digital tools for proactive maintenance