IT Technician | Professionals

Company

• Volkswagen Group Services, Portugal

Contract

• Fixed-term

Department

• IT and Digitalization

Shift

• Full-time

Experience

• Professionals

Wymagania

• High School Diploma (Degree or Certification in Information Technology preferred)

• Minimum of 1 year of relevant professional experience (mandatory)

• Fluent in English (mandstory)

• Proven experience in End-User Support

• Working knowledge of Active Directory, Remote Desktop, and computer hardware troubleshooting

• Familiarity with Microsoft Office 365 applications

• Basic understanding of networking and IT infrastructure concepts

Zakres obowiązków

• Act as the first point of contact for IT support requests, providing excellent customer service

• Receive and log support requests, ensuring all necessary information is captured

• Maintain detailed records of support requests, resolutions, and system changes

• Provide remote and on-site technical assistance to end-users

• Install, configure, and maintain hardware and software systems

• Provide basic troubleshooting and problem-solving assistance for hardware and software issues

• Assist in the setup and configuration of laptops, smartphones and user accounts (creation, permissions and access rights)

• Managing and maintaining hardware and software inventory

• Follow established processes for incident management and service request fulfillment

• Maintain clear and accurate records of support interactions and resolutions

• Communicate with end-users to keep them informed about the status of their requests

• Collaborate with IT team members to improve knowledge sharing and support processes

• Other relevant task: Provide ongoing support to the IT Helpdesk Specialist, assisting in various tasks

Opis

Who are We? Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a IT Technician for Palmela: What we can offer: Ref.: Level B Act as the first point of contact for IT support requests, providing excellent customer service Receive and log support requests, ensuring all necessary information is captured Maintain detailed records of support requests, resolutions, and system changes Provide remote and on-site technical assistance to end-users Install, configure, and maintain hardware and software systems Provide basic troubleshooting and problem-solving assistance for hardware and software issues Assist in the setup and configuration of laptops, smartphones and user accounts (creation, permissions and access rights) Managing and maintaining hardware and software inventory Follow established processes for incident management and service request fulfillment Maintain clear and accurate records of support interactions and resolutions Communicate with end-users to keep them informed about the status of their requests Collaborate with IT team members to improve knowledge sharing and support processes Other relevant task: Provide ongoing support to the IT Helpdesk Specialist, assisting in various tasks High School Diploma (Degree or Certification in Information Technology preferred) Minimum of 1 year of relevant professional experience (mandatory) Fluent in English (mandstory) Proven experience in End-User Support Working knowledge of Active Directory, Remote Desktop, and computer hardware troubleshooting Familiarity with Microsoft Office 365 applications Basic understanding of networking and IT infrastructure concepts IT and Digitalization Professionals Full-time