Head of Client Operations

Description

Client Operations sits within Operations function as a leadership position reporting into Operations Director and brings together Corporate Actions, Payments, Portfolio Management, Transaction Reporting and Operations Process Monitoring under one wing. Together these teams ensure clients' assets, transactions and holdings are processed accurately, efficiently and in line with regulatory requirements. As a leadership positions, Client Operations plays a critical role in maintaining operational resilience and driving continuous improvement across the client servicing lifecycle.

Why Join Us

• Lead a critical function at the heart of our Operations business

• Join the Operations leadership team with real influence over strategy and direction

• Work within a FTSE 100 fintech at a pivotal point in its transformation

• Opportunity to shape and develop three distinct but connected functions

• Collaborative, high-performance culture with genuine development opportunities

• Competitive salary and benefits

The Perks

• Competitive salary

• Flexible Benefits Package on top of your salary (12%)

• Private medical cover for you and your family

• Life insurance

• Contribution to gym memberships

• 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total

• The option to buy or sell holiday days.

• Unlimited access to the LinkedIn Learning Platform

• A comprehensive global and local onboarding process

• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture

• Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents

• Option to participate and create ESG initiatives based on IG Brighter Future Fund

How we work

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

What you’ll do

• Provide leadership and direction across Corporate Actions, Payments, Portfolio Management, Operations Process Monitoring and Transaction Reporting ensuring alignment to shared operational goals

• Own the performance, output and quality of all functions, reporting directly to the Operations Director

• Manage and develop your direct reports

• Ensure robust controls, processes and governance are in place across all teams reporting into the head of client operations

• Identify opportunities for process improvement, automation and efficiency across the functions

• Ensure compliance with relevant regulatory requirements across all areas of accountability

• Build strong cross-functional relationships with Compliance, Technology, Product and other Operations leadership peers

• Escalate and manage operational risk issues appropriately, ensuring timely resolution

• Contribute to the wider Operations leadership agenda, representing Client Operations in strategic discussions

• Report on performance, risk and delivery against KPIs to the Operations Director and wider leadership team

What you’ll need for this role

• Proven leadership experience managing multiple functions or teams within an Operations environment, ideally within financial services or fintech

• Strong understanding of corporate actions, payments processing and portfolio management operations

• Experience managing and developing senior managers or team leads

• Track record of driving operational performance, quality and efficiency across complex functions

• Strong stakeholder management skills, with experience operating at a leadership level

• Sound understanding of relevant regulatory requirements across corporate actions, payments and portfolio management

• Excellent communication skills, with the ability to influence and align across multiple teams

• Comfortable operating in a fast-paced, transformation-focused environment