HR Generalist

Description

Location: Łódź - 2 days in office / 3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. The opportunity As an HR Generalist, you will support day-to-day HR operations and employee lifecycle activities, ensuring a high-quality employee and manager experience.

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Ideally, you'll also have

• Experience working in a global organization or shared services environment.

• Knowledge of HR policies, compliance requirements and HR service delivery practices.

• Experience contributing to process improvement, knowledge management or employee self-service initiatives.

Skills and attributes for success

• To succeed in this role, you will bring a customer-focused mindset, strong attention to detail and a passion for delivering excellent HR services. You are comfortable working in a fast-paced environment, managing multiple priorities and building effective relationships with employees and stakeholders.

Your key responsibilities

• Executing employee lifecycle transactions, including hires, job changes, leaves of absence, transfers and exits, ensuring accuracy and timely updates in HR systems.

• Handling employee and manager queries related to HR processes, policies and systems, resolving issues independently or escalating as appropriate.

• Working with HR systems and case management tools such as Workday, ServiceNow, SAP, SuccessFactors or similar platforms to maintain and update employee records.

• Maintaining HR documentation, templates, knowledge articles and case records in line with process, compliance and audit requirements.

• Identifying recurring issues and supporting continuous improvements to HR processes, employee self-service content and service quality.

• Collaborating with stakeholders across HR and the business to ensure efficient service delivery.

• At Senior level, you will also support more complex employee cases, interpret non-standard scenarios, coordinate with stakeholders across functions and provide guidance to less experienced team members on processes, systems and case handling.

To qualify for the role, you must have

• 2-4+ years of experience in HR Operations, HR Shared Services or a generalist HR role

• Experience supporting employee lifecycle processes, including hires, job changes, transfers, leaves and exits

• Experience working with HR systems and case management platforms such as Workday, ServiceNow, SAP, SuccessFactors or similar tools

• Strong communication skills and the ability to manage employee and manager inquiries in a professional and customer-focused manner