Junior HR Generalist

Description

Location: Łódź - 2 days in office / 3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. The opportunity As a Junior HR Generalist, you will support day-to-day HR operations and employee lifecycle activities, providing first-line support to employees and managers across HR processes. You will play a key role in ensuring accurate administration, timely case resolution and a positive employee experience while gaining exposure to a broad range of HR activities.

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Ideally, you'll also have

• Experience working with HR systems such as Workday, ServiceNow, SAP or similar platforms.

• Experience working in a shared services, global business services or international environment.

• Knowledge of HR processes, employee data management and service delivery best practices.

• Experience supporting process improvement, documentation management or knowledge management initiatives.

• Proficiency in Microsoft Office tools, particularly Excel.

Skills and attributes for success

• To succeed in this role, you will bring a service-oriented mindset, strong organizational skills and a willingness to learn. You enjoy helping people, solving problems and working in a dynamic environment where attention to detail and customer experience are highly valued.

Your key responsibilities

• Providing first-line support to employees and managers through HR service channels, responding to queries related to HR processes, policies, systems and employee lifecycle activities.

• Supporting one or more HR operational areas such as onboarding, employee data management, job changes, leaves of absence, benefits administration or offboarding.

• Processing employee lifecycle transactions and maintaining employee records in HR systems with a high level of accuracy and attention to detail.

• Managing and updating tickets, requests and cases within HR case management platforms, ensuring compliance with service level agreements.

• Preparing and maintaining HR documentation, employee letters, templates and process records in line with company standards and compliance requirements.

• Escalating complex or non-standard cases to senior team members while ensuring timely follow-up and resolution.

• Collaborating with HR teams, stakeholders and business partners to ensure effective and consistent service delivery.

To qualify for the role, you must have

• 2-3 years of experience in Operations, Administration, HR Shared Services or a similar HR Ops and Admin support role.

• Experience providing first-line support for HR processes or administering at least one HR operational process.

• Understanding of employee lifecycle activities, including onboarding, employee changes and offboarding.

• Strong communication and stakeholder management skills with a customer-focused approach.

• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.

• Good analytical and problem-solving skills.

• Fluent English (written and spoken).