KYC Associate

Description

Compensation details will be shared by the recruiter during the first interview.

Desirable

• Prior experience in financial services or a regulated industry.

• Exposure to KYC/AML systems or case management tools.

• Experience handling client complaints or resolving service issues.

• Experience supporting internal or external audit requests.

• Experience using AI tools to support day-to-day work.

Role Requirements

• Experience in a client-facing, customer service, or administrative role; up to 1 year in KYC/AML or financial services is a plus.

• Willingness and aptitude to quickly learn KYC/AML principles and retail client onboarding processes.

• Confident, clear communicator, comfortable handling client queries.

• Strong attention to detail and accuracy.

• Problem-solving mindset, with good judgement on when to escalate.

• Good working knowledge of MS Excel.

• Ability to manage a varied workload against KPIs and SLAs.

• Fluent written and spoken English.

The Perks

• Home office equipment reimbursement

• Performance relate bonus

• Private medical cover for you and your family/partner (Medicover)

• Multikafeteria system (you can choose a multisport card, vouchers, etc.)

• Life insurance (Generali)

• LinkedIn Learning platform free access

• Share Plans for Employees

• Well-being events as well as Employee Assistance Programme

• Summer picnic, New Year party and other social events

• Three additional days off a year - one to celebrate your Birthday and two for voluntary work

• App-based parking spots booking system

• Stretching sessions

How we work

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

Key Responsibilities

• Support end-to-end onboarding of new retail clients, verifying documentation and completing KYC checks in line with policy and regulatory requirements.

• Act as a client-facing point of contact for client queries and complaints related to onboarding and KYC, resolving straightforward cases and escalating complex ones where needed.

• Identify exceptions and discrepancies in retail account opening processes and escalate to senior colleagues.

• Maintain accurate, audit-ready records of KYC checks and client interactions.

• Adhere to agreed KPIs, SLAs, and quality standards.

• Support quality checks on the account opening process and help address any gaps identified.

• Stay up to date with relevant AML/KYC policies and procedures, applying updates to day-to-day work.

• Flag risks, process gaps, or system issues observed during onboarding to the team lead.