Order Management Specialist with Italian or French (All Genders)

Description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Our Offer

• Be a part of a global company & international team with a diverse variety of backgrounds, skills and views.

• Grow with us! Get access to training platforms, internal & external trainings, supporting experts and the real-life challenges, where you will put all your skills in practice.

• We work in a hybrid working model, with flexible working hours. Our modern office is located in the center of Wroclaw.

• We offer attractive benefits package, such as medical and dental care, sports card, life insurance for you and your family. We are also providing access to our Mental Comfort Program.

• Our Cafeteria Platform allows you to choose from various benefit options with points added monthly to your account. Haven’t found what you are looking for? Our concierge will be happy to help!

• Join our CSR activities, such as tree planting, riverside cleanup, or participate in other charity events.

• Spend some time with your work colleagues during integrational events, such as mountain trekking, city games and workshops. You can also join one of our many Passion Clubs like Foodies, Sports Team and Language Clubs as well!

• We look forward to your application.

Your Qualifications

• Minimum 2 years of proven experience in order management or a customer service-related position within an international organization

• Fluent verbal and written communication skills in English (min. B2 level)

• At least very good command of the Italian or French language with the ability to communicate professionally with customers (min. B2 level)

• Proficiency in the SAP SD module

• Knowledge of Salesforce is a plus

• Strong problem-solving skills

• Excellent interpersonal skills

Słowa kluczowe

• Experienced

• Coordinator

• Full-Time

• Unlimited

• Supply Chain Management

Recruitment Team

• OR-WRO-Candidates@schaeffler.com

Your Key Responsibilities

• Creating cases in Salesforce

• Entering manual orders into the system

• Processing IDOCs in the system

• Checking requests against production planning

• Communicating results to customers

• Escalating unresolved cases to the 2nd level

• Checking confirmation status via AB-Monitor

• Sending confirmations based on customer classification (B, C, D)

• Coordinating deliveries with Transport Management

• Requesting proof of delivery

• Coordinating price differences in commercial conditions and missing information, as well as material discrepancies, with Internal Sales

• Checking references against quotations or contracts

• Maintaining and implementing changes in scheduling agreements in alignment with the end customer, including quantity increases/decreases, postponements, and delivery date changes

• Handling delivery blocks