Project & Service Support Engineer

Description

Project & Service Support Engineer provides back office engineering and operational support for service and project activities. This role supports planning and scheduling, warranty and ISO processes, documentation control, second level technical support, and occasional site activities for CMS/CMT, ensuring effective execution and compliance with internal standards.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• 1–3 years of experience in industrial equipment servicing is an advantage;

• Willingness to support occasional site activities

• Possess a valid driving licence and own transport,

• Certification in Project Management (PMP or CAPM) is an advantage

• Familiarity with SAP system software (e.g. service, project, or logistics modules) is an advantage.

Your responsibilities and tasks

• Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.

• Basic technical knowledge of mechanical and/or electrical engineering systems, preferably related to industrial equipment and service operations.

• Understanding of service and project execution workflows, including planning, scheduling, and coordination activities.

• Knowledge of warranty processes, service documentation, and basic ISO quality system requirements.

• Familiarity with service management systems (e.g. SAP FSM) and ticketing workflows is an advantage.

• Strong skills in documentation control, record keeping, and preparation of technical and project-related documents.

• Good coordination and communication skills to work with service engineers, project teams, and internal stakeholders.

• Ability to handle a hybrid role involving both administrative and technical responsibilities.

• Basic troubleshooting capability to provide 2nd‑level technical support under guidance.

• Willingness and flexibility to travel to site occasionally when required.