Ad Operations Senior Agent (Digital Advertising) with English | Analyst

Job Description

• Act as the primary Subject Matter Expert (SME) for assigned workflows

• Serve as the main point of contact for process-related questions, clarifications and escalations

• Ensure workflow execution is aligned with processes, SLAs and client requirements

• Maintain deep knowledge of tools, workflows and operational dependencies

• Dedicate ~70% of time to campaign trafficking activities

• Execute, monitor and troubleshoot campaigns in line with defined workflows

• Maintain operational expertise and stay up to date with platform changes

• Investigate workflow issues, identify root causes and recommend solutions

• Identify process gaps, risks and improvement opportunities

• Support workflow updates, operational projects and continuous improvement initiatives

• Provide guidance, coaching and support to team members

• Conduct knowledge-sharing sessions and support team development

• Assist in onboarding and training of new joiners

• Create and maintain process documentation and knowledge articles

• Partner with clients and internal stakeholders to resolve challenges

• Collaborate with cross-functional teams and leadership

• Ensure alignment on operational priorities and workflow expectations

• Participate in team initiatives and engagement activities

• Foster a culture of collaboration, continuous learning and operational excellence

• WHO WE ARE

• Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

• Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

• Overview

• As an Ad Operations Senior Agent (Digital Advertising), you will act as a Subject Matter Expert for assigned workflows, supporting both operational delivery and process excellence. You will combine hands‑on campaign execution with workflow ownership, coaching and stakeholder collaboration.

• This role requires strong expertise in digital advertising operations, analytical thinking and the ability to guide others while maintaining high delivery standards.

• THE WORK

• Workflow Ownership & SME Support

• Campaign Execution & Operations

• Process Improvement & Issue Resolution

• Coaching & Knowledge Sharing

• Stakeholder Collaboration

• Team Contribution

Poziom doswiadczenia

• Analyst

• 2-5 years