Senior Dispatcher

What we offer

• Work in a team whose support you can always count on - we have the best specialists and experts in their field on board;

• Access to a training budget and an internal educational platform, as well as English classes paid for by us;

• Rich benefits package: a cafeteria system where you decide what you use (a selection of medical packages, sports packages, insurance and others);

• You work in a professional team with an informal atmosphere where people support each other in achieving goals.

• And that's just the beginning! You can read more about the benefits here.

• #goodtobehere means that:

• You will be responsible for shaping the experiences of millions of customers by influencing the creation of new solutions and building Allegro One processes from scratch;

• You will learn on the job, cooperating with true experts. You will receive support in continuous improvement and an environment where mistakes are treated as a learning opportunity;

• You will be responsible for supporting the sustainable growth of our business, actively contributing to environmental care.

• Send us your CV and… see you at Allegro!

This is the right job for you if you have:

• Experience in a similar position within a courier company;

• Basic knowledge of MS Office, particularly Excel (nice to have);

• Secondary education;

• Knowledge of the city's topography;

• Ability to make independent decisions and act effectively under pressure;

• Strong communication skills and daily teamwork;

• Openness to work in shifts.

Your main responsibilities:

• Coordinate daily operations of the courier group to ensure timely delivery and receipt of parcels, meeting Depot KPIs and maintaining the highest customer service standards;

• Supervise the accurate and timely settlement of parcels, documentation, property, and cash handled by couriers;

• Manage courier route efficiency dynamically to ensure the Depot meets cost KPIs while optimizing performance;

• Motivate and develop the courier team to maintain high standards and ensure the quality of services provided by Allegro;

• Acquire carriers and couriers to ensure adequate staffing levels for both current and forecasted parcel volumes;

• Organize and conduct training sessions for couriers and carriers to ensure compliance with operational procedures and service standards;

• Optimize the number of couriers based on current and anticipated parcel volumes to maintain operational efficiency;

• Report on courier performance, tracking key metrics and identifying areas for improvement.