Senior IT Support Engineer - On-site Services

Description

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• We are looking for an experienced IT professional with a strong operational background who is confident engaging with both technical users and business stakeholders, takes ownership of their work, thrives when working independently, and makes a positive contribution to a collaborative IT service environment.

• Extensive experience working in IT support, infrastructure or workplace services

• Broad understanding of IT infrastructure, workplace technologies and network environments

• Experience working within structured IT service environments (ITIL knowledge beneficial)

• Ability to coordinate effectively between business users and central IT teams

• Strong communication skills and the ability to engage with local management and stakeholders

• Professional fluency in English

• Experience working in manufacturing, industrial or multi-site environments

• Experience working with external IT service providers

Your responsibilities and tasks

• Ensure stable and reliable local IT operations across assigned sites

• Provide hands-on technical support where an on-site presence is required

• Act as the local IT On-Site Services Consultant, representing Global IT to site management and users

• Coordinate effectively with the Service Desk, central IT teams and external service providers

• Support the implementation and adherence to IT standards, governance and security practices

• Contribute to the continuous improvement of IT services and operational processes

• Assist with incident resolution, infrastructure support and workplace services where local coordination is required.