Senior Product Support Engineer - Separation Equipment

Description

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• An engineering qualification gained through an apprenticeship, degree or equivalent industry experience.

• At least 5 years' experience working with separation equipment in a Service Engineer, Technical Support or Product Support capacity.

• A strong understanding of troubleshooting, commissioning and equipment performance optimisation.

• Experience interpreting technical drawings, manuals and engineering documentation.

• The ability to make sound engineering decisions independently.

• Excellent communication skills with the ability to support both customers and internal stakeholders.

• Experience delivering technical training would be advantageous.

• Knowledge of Condition-Based Monitoring (CBM) or predictive maintenance techniques would be beneficial.

• Good working knowledge of Microsoft 365 and digital service tools.

• Full UK driving licence.

• Willingness to travel throughout the UK as required.

• Ability to work safely and effectively in customer and industrial environments.

Your responsibilities and tasks

• Provide expert technical support across the separation equipment portfolio.

• Act as the senior escalation point for complex technical issues and equipment breakdowns.

• Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.

• Support the commissioning, optimisation and performance improvement of customer equipment.

• Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.

• Identify recurring failures and provide recommendations to improve equipment reliability.

• Lead and coordinate complex service activities both on customer sites and remotely.

• Deliver technical training to engineers, service teams and customers.

• Support project installations with specialist technical expertise.

• Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.

• Produce CBM reports and provide recommendations based on equipment performance data.

• Build strong relationships with customers, internal teams and equipment manufacturers.

• Contribute to improved service delivery and identify opportunities to enhance customer support.