Service Engineer - (Somerset, Wiltshire & Gloucestershire area)

Description

GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Proven technologies provide their customers with what they value most — reliability, operating efficiency, sustainability and long equipment life cycles that reduce their total cost of ownership. GEA provides turnkey cooling and heating installations, custom-engineered systems, compressors & compressor packages, chillers, controls and heat pumps to meet precise temperature requirements. And comprehensive service programs support customers throughout the full life cycle of their plant and equipment to ensure peak performance.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Mechanical or Electrical Engineering background.

• Previous experience servicing and maintaining machinery.

• City & Guilds 2079 qualification essential.

• City & Guilds 2078 (Ammonia) preferred.

• Strong understanding of Industrial and Commercial Heating & Refrigeration systems.

• High standard of technical expertise across a variety of machinery and equipment.

• Proactive problem solver with a solutions-focused approach.

• Strong product and systems knowledge.

• Good understanding of industry developments and best practices.

• Ability to build and maintain long-term customer relationships.

• Must have the legal right to work in the UK. Sponsorship is not available for this position.

Your responsibilities and tasks

• Adhere strictly to company policies and procedures.

• Service and maintain heavy commercial refrigeration equipment and plant, including chilled water systems.

• Work on a small amount of air-conditioning equipment.

• Maintain a strong customer-focused approach throughout all processes, ensuring customer expectations are consistently met.

• Primarily maintenance-based, while responding to reactive service calls when required.

• Support the Service Manager in resolving technical issues and reducing repetitive service calls in a timely manner.

• Promote system improvements and modifications to customers to enhance operational performance.

• Provide technical support to apprentices and customers.

• Ensure full compliance with Health, Safety & Quality regulations and policies.

• Attend site visits to troubleshoot, rectify faults, and educate customers where necessary.

• Conduct site audits.

• No supermarket work.

• Ensure high levels of customer satisfaction.

• Represent GEA Group professionally while on site.

• Support capacity planning and work scheduling processes.

• Maintain company technical and safety standards in accordance with Health & Safety procedures.

• Recommend improvements where necessary and report accidents and near misses.

• Provide technical support and coaching to team apprentices.

• Remain up to date with safety standards and safety equipment requirements.

• Champion and promote a strong safety culture in the workplace.