Technical Support Manager

Description

The Technical Support Manager serves as the regional technical authority for the Valves & Pumps business across APAC. The role provides application expertise, technical leadership and customer-facing support to sales teams, distributors and end users, while driving technical excellence, capability development and successful project execution across the region.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Bachelor's degree in Mechanical Engineering, Chemical Engineering, Process Engineering, Food Engineering or a related technical discipline

• Minimum 3-5 years of experience in technical support, application engineering, process engineering or technical sales support within industrial process equipment

• Strong technical knowledge of hygienic and aseptic processing applications, preferably within dairy, food, beverage, brewery and pharmaceutical industries

• Experience with valves, pumps, process components or related fluid handling technologies is highly desirable

• Proven ability to support customer projects, technical solution development and troubleshooting activities

• Experience working with distributors, OEMs and EPCs is an advantage

• Strong analytical and problem-solving capabilities with a structured and solution-oriented approach

• Excellent communication and presentation skills, with the ability to engage both technical and commercial stakeholders

• Strong customer orientation and the ability to translate customer requirements into practical technical solutions

• Self-motivated team player with the ability to work effectively across different countries, cultures and functions

• Fluent in English, both written and spoken

• Proficient in Microsoft Office applications and CRM systems

Your responsibilities and tasks

• Act as the regional technical expert for the Valves & Pumps portfolio across APAC

• Provide advanced application engineering and product selection support to sales teams, distributors, OEMs, EPCs and end users

• Support strategic customer projects through technical consulting, solution development and application expertise

• Lead technical discussions, product presentations and customer workshops to strengthen GEA's market position and technical differentiation

• Develop and deliver technical training programs to sales teams, distributors and customers across the region

• Support specification activities and provide technical guidance during project development and quotation phases

• Conduct site visits, troubleshooting, root cause analysis and commissioning support where required

• Support quality issue resolution and customer claim investigations in collaboration with factory and quality teams

• Collect, analyse and communicate market feedback, competitor intelligence and customer requirements to support business and product development

• Act as the technical focal point between customers, distributors, sales organizations, factories and product management teams

• Contribute to new product introductions, localization initiatives and continuous improvement activities

• Develop and maintain technical standards, application guidelines and best practices to enhance technical capabilities across APAC