Warranty & Quality Manager Poland & Baltics

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Minimum 5 years of experience in quality management, warranty management, claims handling, or a related field.

• Technical, engineering, or project management background.

• Fluent English and Polish.

• Experience in process development and continuous improvement.

• Strong analytical, communication, and negotiation skills.

• Ability to manage complex stakeholder relationships and customer-facing situations.

• Experience in a technical, industrial, manufacturing, or project-based environment.

• Knowledge of quality methodologies (e.g., RCA, 8D) and CRM systems will be an advantage.

• Available for occasional business travel.

Your responsibilities and tasks

• Lead the warranty process and manage customer and supplier claims.

• Coordinate investigations, corrective actions, and 8D problem-solving activities.

• Act as the primary contact for major quality issues and customer escalations.

• Monitor quality performance throughout project execution and service operations.

• Collaborate closely with Project Execution, Service, Sales, Procurement, factories, and customers.

• Support service and commissioning teams in resolving technical and quality-related issues.

• Maintain quality records, reporting systems, CRM tools, and lessons learned databases.

• Analyze quality costs, trends, and improvement opportunities.

• Develop and implement quality standards, procedures, and best practices.

• Build and execute the quality strategy for the Eastern Europe Cluster while promoting a culture of continuous improvement.