End-User Support Engineer (Krakow Office) | Middle

Опис

We are seeking an End-User Support Engineer to deliver reliable on-site support for our teams in a fast-paced setting. You will handle Windows endpoint administration, Microsoft Intune device support, and IT service operations. This opportunity calls for a consistent on-site presence at the Krakow office each day. Join us and apply today! Responsibilities Provide end-user technical support onsite and remotely Install and configure computer hardware, operating systems, printers, and scanners Coordinate with service providers and network engineers to resolve issues Maintain and support meeting room technology and related equipment Meet service level agreements and ticket response time targets Install, update, and troubleshoot software applications Manage incident tickets efficiently through to resolution Oversee server room operations and ongoing maintenance Organize and manage IT equipment cabling Follow IT-related work instructions and documented procedures Maintain and update hardware inventory records Requirements Hands-on experience of 2+ years in a comparable technical support position Strong understanding of network fundamentals and practical troubleshooting methods Practical experience with Windows endpoint administration and support Solid background in IT service operations and widely used best practices Hands-on experience with Microsoft Intune for device management and user support Excellent communication skills with a proactive, solutions-focused mindset Clear willingness to learn new technologies and adjust to evolving environments Ability to stay effective and organized when working under pressure Comfort with following instructions and guidance from direct supervisors English proficiency at B1+ (intermediate) or higher, written and spoken Nice to have University degree or equivalent qualification in a related field Experience supporting MacOS and Linux operating systems Familiarity with remote access tools for troubleshooting and support

Вимоги

• Hands-on experience of 2+ years in a comparable technical support position

• Strong understanding of network fundamentals and practical troubleshooting methods

• Practical experience with Windows endpoint administration and support

• Solid background in IT service operations and widely used best practices

• Hands-on experience with Microsoft Intune for device management and user support

• Excellent communication skills with a proactive, solutions-focused mindset

• Clear willingness to learn new technologies and adjust to evolving environments

• Ability to stay effective and organized when working under pressure

• Comfort with following instructions and guidance from direct supervisors

• English proficiency at B1+ (intermediate) or higher, written and spoken

Zakres obowiązków

• Provide end-user technical support onsite and remotely

• Install and configure computer hardware, operating systems, printers, and scanners

• Coordinate with service providers and network engineers to resolve issues

• Maintain and support meeting room technology and related equipment

• Meet service level agreements and ticket response time targets

• Install, update, and troubleshoot software applications

• Manage incident tickets efficiently through to resolution

• Oversee server room operations and ongoing maintenance

• Organize and manage IT equipment cabling

• Follow IT-related work instructions and documented procedures

• Maintain and update hardware inventory records

Seniority

• Middle

Mile widziane

• University degree or equivalent qualification in a related field

• Experience supporting MacOS and Linux operating systems

• Familiarity with remote access tools for troubleshooting and support