Service Lifecycle Specialist

Description

Want to shape the future of industrial services? As our Service Lifecycle Specialist, you'll drive innovative service solutions, digital transformation, and lifecycle strategies that deliver lasting value for customers and accelerate business growth. The Service Lifecycle Specialist is responsible for defining and driving lifecycle strategies for the installed machine base, ensuring customers receive the right services, upgrades, modernization solutions, and digital offerings throughout the entire asset lifecycle, from commissioning through end-of-life. As a strategic specialist with no direct reports, this role requires strong stakeholder management and the ability to lead through influence across a global matrix organization. Working closely with factories, product owners, regional service organizations, and sales teams, the Service Lifecycle Specialist translates lifecycle insights into actionable service offerings that maximize customer value, machine performance, and sustainable service growth. This role is based at our GEA office in Bakel, the Netherlands.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Bachelor’s degree in engineering, Business Administration, or a related field.

• Experience in Service Lifecycle Management, Aftermarket Services, Product Support, or Asset Management.

• Strong understanding of industrial equipment installed base management and service business models.

• Knowledge of digital service solutions and data-driven service offerings.

• Strong analytical, strategic, and problem-solving capabilities.

• Excellent stakeholder management and cross-functional collaboration skills.

• Ability to influence and align global teams within a matrix organization.

• Fluent in English; Dutch and/or German is an advantage.

• A highly visible role with the opportunity to shape the future of our global service business.

• Strategic ownership of lifecycle initiatives that directly influence customer success and business growth.

• Exposure to senior leaders, product owners, factories, and regional teams across a global organization

• Competitive salary including 8% holiday allowance.

• 25 vacation days and 13 ATV days (full-time employment, CLA).

• Travel allowance.

• Contribution towards gym membership.

• Opportunities for professional growth and development.

Your responsibilities and tasks

• Define and drive lifecycle strategies for machine platforms and installed base segments.

• Manage lifecycle programs covering maintenance, upgrades, retrofits, modernization, digital services, and replacement solutions.

• Collaborate with regions and countries to identify customer needs and deploy lifecycle initiatives.

• Partner with factories and product owners to ensure long-term serviceability, upgradeability, and lifecycle support.

• Lead obsolescence management, modernization roadmaps, and end-of-life planning.

• Leverage installed base and machine performance data to identify service opportunities and enable proactive customer engagement.

• Drive the adoption of digital service solutions, including remote support, condition monitoring, predictive maintenance, and performance optimization.

• Support the development of service value propositions, business cases, and pricing strategies aligned with market needs.

• Monitor lifecycle KPIs and drive continuous improvement in customer satisfaction, service adoption, and recurring revenue.