Business Services Support Specialist with German

Description

Location: Katowice - 2 days office/3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated Service Delivery Center network by EY. Joining EY Global Delivery Services Poland, you will become a part of a very dynamic team with the possibility to make your mark. So, whenever you are interested in being right at the heart of that challenge, we have interesting opportunities for you What we look for We are interested in hiring a German-speaking candidate, team player with strong communication and organization skills as well as proactive attitude, with high level of energy. You should be able to independently complete your regular responsibilities according to deadlines, communicate with other teams in order to resolve daily challenges and show professionalism while day-to-day contact with EY clients and partners

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Ideally, you’ll also have

• Self-educate and seek additional knowledge

• Ability to prioritize workload and deliver outputs within deadlines

• Strong communication and partnering skills with people of all levels of the firm

Skills and attributes for success

• You are detail oriented and eager to analyze and solve complex process cases

• You have exceptional customer service skills, including responsiveness and commitment to quality is one of your strong side

Your key responsibilities

• Pipeline Management

• Capturing and maintaining opportunities, projects in the dedicated system

• Support with the technical implementation in the respective tools

• Support in pricing, budgeting and forecasting

• Regular proactive analysis, discussion, evaluation with Engagement Teams around services and projects provided for the clients

• Preparation of complex settlements

• Carry out Billing activities such as creation of invoices and handling shipping

• Support in dunning processes

• Creation of interfirm statements

• Engagement Management Support for system-related topics of engagement management:

• Support in the system-side initiation of the PACE & AML process

• Keeping Client Information up to date in dedicated CRM Database

• Setup Engagement Code

• Provide process related analysis on ongoing projects (reporting)

• Encouraging knowledge sharing and sharing best practices

• Stay connected with the business and functional experts

• People Management & team management:

• Build and maintain strong team’s culture

• Oversee team performance and embed Exceptional Client Service (ECS)

• Identify training needs and manage team resources for new initiatives

• Develop service strategies

• Drive individual development and ensure performance management is in place

To qualify for the role, you must have

• You are fluent in German language (written and oral)

• You have a good English knowledge (written and oral)

• You possess a good knowledge of MS Office package (Excel-PowerPoint and Outlook)

• Excellent communications and organizational skills