Customer Service Representative

Опис

Customer Service Representative Location: Warsaw, Poland (Hybrid model: 3 days office / 2 days home office) Role Overview The role is responsible for end‑to‑end order management and ensuring a high level of customer satisfaction throughout the order lifecycle. The position requires close cooperation with customers, sales teams, logistics, and internal departments to ensure timely, accurate, and compliant order execution. Key Responsibilities Full order management, including order entry, changes, cancellations, and delivery updates Monitoring order status, backlog files, and on-time delivery performance Coordination with logistics and distribution centers, including shipments and returns (RMA) Maintaining accurate data, reports, and system updates Regular communication with internal stakeholders and customers Supporting special customer programs and process improvements Requirements Higher education or currently pursuing a degree (Bachelor’s level is an advantage) Prior experience in customer service or a B2B environment is a plus Strong organizational and communication skills Very good knowledge of MS Office, especially Excel Very good command of English (written and spoken); additional languages are an asset. What the Company Offers Employment contract with a stable, international organization Competitive base salary plus quarterly bonus Hybrid working model (3 days in the office, 2 days remote) Benefit package includes private medical care and Multisport card Exposure to an international environment and opportunities for professional development If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Zakres obowiązków

• For our Client – a global organization operating in the distribution of electronic components and semiconductors for industries such as automation, automotive, and telecommunications – we are currently looking for a Customer Service Representative to support customers across the EMEA region.

Informacje dodatkowe

• Nr ref.: 1199378

• Lokalizacja: Warszawa

• Rodzaj pracy: Stała