Content Designer - Training and Knowledge

Description

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

How we work

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

So, who are we?

• Strong writing skills: you can take complex operational material and make it clear and usable for people in different roles and contexts

• Comfort working at pace in a live operational environment where priorities can shift

• Self-directed project ownership — from needs analysis through to delivery, evaluation, and iteration

• Experience working with stakeholders across locations, time zones, and functional teams

What you’ll do

• Design and build task-based training content for a live CX complaints handling operation — courses, job aids, knowledge base articles, process maps, and more

• Work with subject matter experts and operational stakeholders to gather input, structure content, and iterate quickly as the function scales

• Build reusable content that reduces per-hire training time and reduces reliance on experienced agents absorbing new starters informally

• Manage multiple projects simultaneously, balancing pace with quality

• Make the most of our tech stack to create the best solution for each need (we use Miro, Claude, Easygenerator, LearnUpon, SharePoint, and more)

What you’ll need for this role

• 3–5 years in instructional design with a solid foundation in learning theory and content structuring

• Hands-on experience building a range of content types — digital courses, job aids, reference materials, process documentation