Customer Care Representative Associate with German

Description

For our client, an international logistics company, we're looking for a Customer Care Representative with German.In this role, you will work in a dynamic environment where analytical thinking, clear communication, and a strong sense of responsibility are essential. You will collaborate closely with internal teams, handle sensitive cases, and contribute to maintaining the highest operational standards. Active monitoring of data and information to identify potential fraud attempts and abuses. Conducting efficient and thorough investigations, along with precise documentation of analytical findings. Handling customer interactions in crisis situations while maintaining the highest standards of empathy and security. Working effectively in a dynamic environment where task prioritization is key to success. Operating in accordance with Standard Operating Procedures (SOPs) and ensuring full compliance. Quickly adapting to new technological tools and actively participating in expert training sessions. Sharing knowledge with other departments to strengthen processes and eliminate security gaps. What do you bring with you: Very good command of English and German (minimum B2) Strong organizational skills, attention to detail, and a high level of accuracy. Soft Skills: Confidence, empathy, and the ability to remain calm under pressure. Technical Proficiency: Strong computer skills and the ability to navigate multiple systems simultaneously. Positive, solution‑oriented approach focused on customer satisfaction. Ability to adapt to a dynamic business environment. Willingness to work in shifts 8-16/9-17 and on selected public holidays (according to the schedule). Previous experience in corporate or individual customer service will be a plus What we offer: Employment contract A rich benefits package (private medical care, life insurance, sports cards, meal vouchers) Occasional gift cards The organisation supports opportunities for personal and professional development. Tuition Assistance Employee Assistance Programme

Responsibilities

• In this role, you will work in a dynamic environment where analytical thinking, clear communication, and a strong sense of responsibility are essential. You will collaborate closely with internal teams, handle sensitive cases, and contribute to maintaining the highest operational standards.

Informacje dodatkowe

• Nr ref.: 1199298

• Lokalizacja: Katowice

• Rodzaj pracy: Stała