Head of Service Nordics – drive growth across Pharma & Food | Manager

Description

Would you like to join a global technology leader shaping the future of food and pharmaceutical production? Join GEA and lead all service activities across the Nordic countries with full commercial responsibility. Here, you will gain direct influence on service growth, profitability and long-term business performance. And you will get the leadership responsibility for experienced managers and our service organization. You will report to the Pharma & Food Applications (PFA) Head of Nordics Cluster. GEA Group – Engineering for a better world As Head of Service Nordics, you will lead our Nordic service organisation within the Pharma & Food Applications division. You will lead the managers responsible for Service Execution & Planning, Field Service, Service Excellence & Support, and Service Sales. Together, these teams make up our Nordic service organisation of approximately 30 employees.

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• Have at least 5 years’ experience in similar role and environment and experience leading managers and larger organisations, with a proven ability to develop people and drive performance through others with a hands-on approach

• Have knowledge of different Nordic cultures

• Are target and result orientated with knowledge of financial reporting and data

• Possess excellent customer relationship management skills and are comfortable engaging with both customers and senior stakeholders

• Have strong analytical and reporting capabilities, including experience with digital reporting systems, KPIs and business performance management

Your responsibilities and tasks

• Head all service activities in all Nordic countries for GEA PFA division, with full budget responsibilities

• Lead the managers of the departments of service execution/planning with all Field Service technicians and department service excellence and support and department service sales, total group is 30FTE

• Be responsible for coordinating and driving Service activities centrally and across Nordic countries (including set and track Sales targets, KPIs, performance)

• Regionally lead and coordinate the Service business of BU based on globally provided BU targets / Budgets. Allocates resources and prioritize initiatives

• Be responsible for developing a profitable and sustainable Service growth in the BU (steering the overall growth and profitability)

• Implement and drive strategies and policies for Service activities in alignment with the overall organizational strategies. Sets, aligns and governs targets, processes, standards, methods and tools

• Drive service sales development in the BU with focus on BU overall development in alignment with Equipment Sales (Value Sales driven TCO focus)

• Coordinate global BU price strategy and approach (e.g. definition of minimum margins), aligning Sales and Service

• Operationally manage business activities focusing on sustainably and profitability of organization, Improve the BUs Service market position and drives efficiency and effectiveness

• Maintain extensive knowledge of the current Service market conditions, explore and analyze market trends

• Identifie, evaluate and manage international Service opportunities