Junior IT Support Specialist (1st Line)

Nice-to-Haves

• Previous experience in user support within a medium or large organization.

• An ownership mindset toward assigned tasks and processes.

• A desire to automate repetitive tasks and processes.

• Proven effectiveness in task execution.

• Experience in parcel logistics.

• Knowledge of the courier industry and its processes.

• Basic knowledge of C#.

• Familiarity with Google Workspace and Microsoft solutions.

What we offer

• Flexible working hours in the hybrid model (4/1) - our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.

• Annual bonus based on your annual performance and company results.

• Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).

• A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.

• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).

• English classes that we pay for related to the specific nature of your job.

• A training budget, inter-team tourism (more here), hackathons, and an internal learning platform where you will find multiple trainings.

• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy.

• And that's just the beginning! You can read more about the benefits here.

• Send us your CV and… see you at Allegro!

Your main responsibilities:

• Providing support for internal Allegro teams via our ticketing system, telephone, Slack, and email, also during shifts from 8 a.m. to 8 p.m.

• Monitoring the health of IT systems by analyzing metrics and responding to alerts.

• Troubleshooting issues related to databases, APIs, and Parcel Locker software.

• Collaborating with other Allegro departments to provide high-quality customer service.

• Preventing and minimizing downtime in logistics operations due to IT-related incidents.

• Working closely with development and business teams to deliver the best-suited IT products.

• Proposing and implementing improvements to existing processes.