Front Office Support Engineer (Relocation to Sweden) | Middle

Description

We're looking for a proactive Front Office Application Support Specialist to join our Murex team in Stockholm. You'll collaborate with a major bank, diagnosing and resolving functional issues for users within their Murex environment, ensuring efficient application usage. Responsibilities Act as the 1st line of support for all stakeholders across front, middle and back office functionality Diagnose and resolve functional issues for users within the Murex environment Collaborate with front office users onsite as well as business users directly Manage incidents, problems and changes according to established processes Prioritize and coordinate workload according to differing business priorities Share knowledge via training calls and internal documentation of issue resolutions Contribute to migration and/or upgrade activities, including testing Propose new ideas to streamline and automate processes Requirements Knowledge of front, middle and back office functionality as the support function is the 1st line of support for all stakeholders Familiarity with Agile ways of working Knowledge of SNAP/JIRA/Confluence as a subset of Agile WoW Good knowledge of various asset classes and products such as Derivatives, FX, Equities, Fixed Income Very strong communication (verbal/written) skills – will be dealing with FO users onsite as well as business users directly Incident, Problem and Change Management knowledge Desire to share knowledge via training calls, internally documenting the resolution of issues and sharing with the team Ability to manage and prioritize workload according to business need, and strategically coordinate differing priorities from different business areas Past experience in migration and/or upgrade activities is desirable, as well as testing experience Strong growth mindset; new ideas of how to streamline/automate processes are always welcome Some Technical experience (SQL, Unix) is also desirable Knowledge of FX and IRD products with optionality will be considered a plus Nice to have Trade Entry (FX and IRD products with Optionality, structured trade products) Datamart/Reporting Trade Lifecycle (Contract, Exchange Task workflows, DataDictionary) FO Simulation Views (portfolio simulation by trade/by position/on the fly simulation) Realtime setup/RTBS/Market Data troubleshooting (Intraday as well as EOD) Integrations with other systems e.g., Markitwire, Bloomberg, etc. Pricing/structuring of trades – PL impact of trade actions, etc. FO/Valuation modules strong knowledge preferable Routine activities such as IMM, EOQ, etc.

Requirements

• Knowledge of front, middle and back office functionality as the support function is the 1st line of support for all stakeholders

• Familiarity with Agile ways of working

• Knowledge of SNAP/JIRA/Confluence as a subset of Agile WoW

• Good knowledge of various asset classes and products such as Derivatives, FX, Equities, Fixed Income

• Very strong communication (verbal/written) skills – will be dealing with FO users onsite as well as business users directly

• Incident, Problem and Change Management knowledge

• Desire to share knowledge via training calls, internally documenting the resolution of issues and sharing with the team

• Ability to manage and prioritize workload according to business need, and strategically coordinate differing priorities from different business areas

• Past experience in migration and/or upgrade activities is desirable, as well as testing experience

• Strong growth mindset; new ideas of how to streamline/automate processes are always welcome

• Some Technical experience (SQL, Unix) is also desirable

• Knowledge of FX and IRD products with optionality will be considered a plus

Responsibilities

• Act as the 1st line of support for all stakeholders across front, middle and back office functionality

• Diagnose and resolve functional issues for users within the Murex environment

• Collaborate with front office users onsite as well as business users directly

• Manage incidents, problems and changes according to established processes

• Prioritize and coordinate workload according to differing business priorities

• Share knowledge via training calls and internal documentation of issue resolutions

• Contribute to migration and/or upgrade activities, including testing

• Propose new ideas to streamline and automate processes

Seniority

• Middle

Nice to have

• Trade Entry (FX and IRD products with Optionality, structured trade products)

• Datamart/Reporting

• Trade Lifecycle (Contract, Exchange Task workflows, DataDictionary)

• FO Simulation Views (portfolio simulation by trade/by position/on the fly simulation)

• Realtime setup/RTBS/Market Data troubleshooting (Intraday as well as EOD)

• Integrations with other systems e.g., Markitwire, Bloomberg, etc.

• Pricing/structuring of trades – PL impact of trade actions, etc.

• FO/Valuation modules strong knowledge preferable

• Routine activities such as IMM, EOQ, etc.